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The Add Internal Ticket Note tool allows Neo Agent to add notes to tickets that are only visible to your internal team, not end clients.

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What It Does

When enabled, the agent can:
  • Add internal notes to tickets
  • Document analysis and findings
  • Record actions taken
  • Provide context for technician review

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How to Use

This tool is commonly used to:
  • Document the agent’s analysis for technician review
  • Record steps taken during automated resolution
  • Add context before escalating to a human
  • Leave notes about attempted troubleshooting

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Example Output

=== Neo Agent Analysis ===
Issue: User unable to access email on mobile device
Root Cause: Exchange ActiveSync policy blocking device
Similar Tickets: #12345 (resolved by updating policy)
Recommended Action: Check device compliance in Intune