If you want assistance implementing any of these updates, please reach out to your account manager
Jan 16, 2026
AD & Entra ID actions, SMS, TimeZest, and External APIs
Microsoft Active Directory (On-Prem) ActionsDirect actions in on-prem Active Directory are now supported, including creating users, updating attributes, and managing group membership. This removes repetitive AD admin work from technicians and helps keep changes consistent.Microsoft Entra ID (M365) – User Management
End-to-end user management in Microsoft Entra ID is supported - from creating and updating users to managing licenses, groups, roles, and mailbox actions. This goes beyond joiner workflows and supports ongoing user and access management. You can start quickly using the Onboard user in Microsoft Office 365 template.Send SMS from Neo
SMS messaging can now be triggered as part of workflows, making it easier to handle time-sensitive communication such as reminders, status updates, or urgent notifications.TimeZest Integration
Scheduling can be handled automatically through TimeZest, reducing back-and-forth between technicians and end users. You can start with a TimeZest scheduling template and customise as needed.External API Requests
Authenticated API requests to external systems are now supported, allowing custom tools, internal platforms, or unsupported vendors to be integrated directly into workflows.