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N-Able N-Central integration enables Neo Agent to access your automation policies, devices, and monitoring data for powerful automation capabilities.

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Prerequisites

Before starting the integration setup, ensure you have:
  • Admin Access: Administrator access to your N-Central instance
  • Role-Based Permissions: Ability to create users and configure role-based permissions
  • API User Creation: Permissions to create dedicated API users

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Setup Guide

1

Create API user

Set up a dedicated API user account with appropriate role-based permissions:
  1. Navigate to Administration → User Management
  2. Click Create User or Add New User
  3. Configure the user details:
    • Username: Use a descriptive name (e.g., neo_agent_api)
    • Email: Set to a monitored email for notifications
    • Authentication: Configure for API access
Creating a dedicated API user for Neo Agent makes it easier to manage permissions and audit activity.
2

Configure role-based permissions

Assign the necessary permissions for monitoring, alerting, and automation tasks:
  1. Navigate to Administration → Role Based Permissions
  2. Create a new role or modify an existing one for Neo Agent
  3. Enable the following permission categories:
    • Devices: Read and manage device information
    • Automation: Execute scripts and automation policies
    • Monitoring: Access monitoring data and alerts
    • Alerts: View and manage alerts
Insufficient permissions will cause Neo Agent to fail when attempting certain operations. Start with broader permissions and narrow down as needed.
3

Generate API credentials

Generate the authentication credentials for your API user:
  1. Access the API user settings
  2. Generate an API key or JWT token based on your N-Central configuration
  3. Securely store the credentials
Note down the API endpoint URL for your N-Central instance as you’ll need this during configuration.
4

Configure in Neo Agent

Navigate to the Neo Agent Dashboard and select N-Able N-Central from the RMM integrations.Enter your credentials:
  • API URL: Your N-Central instance URL
  • API Key/Token: The authentication credential generated
  • Additional settings: Any region or instance-specific configuration
5

Test and save

Neo Agent will validate your credentials and establish the connection.
A successful connection allows Neo to access your devices, automation policies, and monitoring data.

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Role-Based Permissions Reference

Configure the following permissions for the Neo Agent API user:

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Device Management

PermissionLevelPurpose
View DevicesAllAccess device inventory and details
Manage DevicesAllExecute management tasks on devices
Device PropertiesRead/WriteAccess and update device properties

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Automation

PermissionLevelPurpose
View ScriptsAllBrowse available automation scripts
Execute ScriptsAllRun scripts on managed devices
Automation PoliciesReadAccess automation policy configurations

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Monitoring and Alerts

PermissionLevelPurpose
View MonitoringAllAccess monitoring check results
View AlertsAllAccess active and historical alerts
Manage AlertsAllClear and acknowledge alerts
Permission levels may vary based on your N-Central version. Consult the N-Central documentation for your specific version’s permission structure.

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What Neo Can Do

With N-Able N-Central connected, Neo Agent can:
  • Browse available automation policies and scripts
  • Execute automation on specific devices
  • Monitor automation job status
  • Take follow-up actions based on results
  • Look up devices across your managed clients
  • Access device details, status, and properties
  • View software inventory and installed applications
  • Identify devices related to tickets or end users
  • Access real-time monitoring data
  • Process and respond to alerts
  • Clear alerts after successful remediation
  • Correlate monitoring status with ticket context

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Troubleshooting

  • Verify the API credentials are entered correctly
  • Check that the API user account is active
  • Ensure the API URL is correct for your instance
  • Confirm the authentication method matches your configuration
  • Review the role-based permissions for your API user
  • Ensure all required permission categories are enabled
  • Check for any customer/site level permission restrictions
  • Verify the API user has access to the relevant customers/sites
  • Check device-level and script-level permissions
  • Ensure automation policies are not restricted

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External Resources

N-Able N-Central API Documentation

Official N-Able documentation for creating API users with role-based permissions.