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N-Able N-Sight RMM integration enables Neo Agent to access your scripts, devices, and monitoring data for powerful automation capabilities.

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Prerequisites

Before starting the integration setup, ensure you have:
  • Admin Access: Administrator access to your N-Sight RMM dashboard
  • API Permissions: Ability to generate and manage API keys
  • Account Access: Access to the API configuration section

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Setup Guide

1

Access API settings

Log into your N-Sight RMM dashboard and navigate to the API configuration section.
  1. Go to Settings in the main navigation
  2. Select API Settings or Manage API Keys
The exact location may vary slightly based on your N-Sight RMM version and configuration.
2

Generate API key

Create a new API key with the appropriate permissions for monitoring and automation:
  1. Click Generate New API Key or Add API Key
  2. Provide a descriptive name (e.g., “Neo Agent Integration”)
  3. Configure the key permissions to include:
    • Device access (read/write)
    • Script execution
    • Alert management
    • Monitoring data access
  4. Generate the key and securely store both the API Key and Secret
The API secret is only shown once during generation. Store it securely as you cannot retrieve it later.
3

Configure in Neo Agent

Navigate to the Neo Agent Dashboard and select N-Able N-Sight from the RMM integrations.Enter your credentials:
  • API Key: The key generated from N-Sight
  • API Secret: The secret associated with your API key
Make sure to enter the credentials exactly as provided—they are case-sensitive.
4

Test and save

Neo Agent will validate your credentials and establish the connection to your N-Sight RMM instance.
A successful connection allows Neo to access your devices, scripts, and monitoring data.

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Required Permissions

Ensure your API key has the following permissions enabled:
PermissionPurpose
Devices - ReadAccess device information and inventory
Devices - WriteExecute scripts and management tasks
Scripts - ExecuteRun automation scripts on devices
Alerts - ReadAccess and process monitoring alerts
Alerts - WriteClear alerts after remediation
Monitoring - ReadAccess monitoring data and status
Create a dedicated API key specifically for Neo Agent rather than using an existing key. This makes it easier to manage permissions and audit API access.

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What Neo Can Do

With N-Able N-Sight connected, Neo Agent can:
  • Browse available scripts in your library
  • Execute scripts on specific devices or device groups
  • Monitor script execution status
  • Process script results for automated follow-up actions
  • Look up devices by various identifiers
  • Access device details, hardware specs, and software inventory
  • View device status and health metrics
  • Identify devices associated with end users or tickets
  • Access monitoring check results
  • Process and respond to alerts
  • Clear alerts after successful remediation
  • Correlate monitoring data with ticket context

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Troubleshooting

  • Verify the API Key and Secret are entered correctly
  • Check that the API key has not expired
  • Ensure the API key has the required permissions
  • Confirm API access is enabled for your account
  • Review the API key permissions in N-Sight
  • Ensure all required permissions are enabled
  • Regenerate the API key if permissions were changed after creation
  • Check that the API key has device read permissions
  • Verify the devices are active and checking in
  • Ensure site/client access permissions are configured

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External Resources

N-Able N-Sight API Documentation

Official N-Able developer documentation for API key generation and reference.