AI actions use advanced artificial intelligence to handle routine tasks, analyze patterns, and make intelligent decisions about your tickets. These actions can work alongside your technicians or operate completely autonomously to improve efficiency and consistency.

​
What AI actions can do

Ticket Analysis & Triage
  • Automatically categorize new tickets and set appropriate priorities
  • Analyze customer sentiment to identify frustrated customers
  • Suggest the best technician for each ticket based on skills and availability
Quality Assurance
  • Review completed tickets and time entries for completeness
  • Ensure technicians follow your documentation standards
  • Identify tickets that need escalation or additional attention
Customer Communication
  • Generate professional acknowledgment messages and status updates
  • Create personalized responses based on ticket context
  • Translate messages to different languages automatically
Pattern Recognition
  • Find duplicate tickets and suggest merges
  • Identify recurring issues across your client base
  • Locate similar historical tickets for faster resolution
Automation & Workflows
  • Execute scripts to fix common problems automatically
  • Build comprehensive L1 support that handles routine issues
  • Create detailed summaries and reports for stakeholders

​
How they work

AI actions analyze your existing PSA data to understand patterns and context. They can process ticket descriptions, notes, time entries, and historical data to make informed decisions. Most actions provide detailed reasoning for their suggestions, helping you understand and trust the AI’s recommendations.

​
Getting started

Each AI action is designed to work seamlessly with your existing workflows. Simply add them to your automation sequences, provide basic configuration, and let the AI handle the complex analysis. Most actions include helpful examples and best practices to get you started quickly.
AI actions learn from your existing data and patterns, so they become more accurate over time as they process more of your tickets and understand your specific environment.