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This action is available only as a scheduled action in workflows.

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Quick start

1

Set up data collection

Use “Find Entities” in a scheduled workflow to gather tickets from your desired time period and scope.
2

Add the analysis action

Add “Identify Repeated Issues” to analyze the collected tickets for patterns.
3

Configure follow-up

Use “Notify Internal Team” to send reports to your problem management team or service desk manager.
4

Schedule appropriately

Run weekly or monthly to balance timeliness with system performance and meaningful pattern detection.

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How it works

The action identifies patterns as follows:
  1. Groups by company - Organizes tickets by company for focused analysis
  2. Applies AI clustering - Uses HDBSCAN algorithm to group similar tickets based on content
  3. Analyzes clusters - Only considers groups with 3+ tickets to filter out coincidental groupings
  4. Identifies genuine issues - Uses AI to determine if clusters represent real recurring problems
  5. Generates reports - Creates comprehensive reports with reasoning, summaries, and affected tickets

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Setup

Report format: The action generates a single consolidated message containing the analysis for all companies in your ticket set. If no recurring patterns are found, the action returns a message that says no issues were found.