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How it works

Neo manages on-premises Active Directory and Exchange Server by executing PowerShell scripts through your RMM platform. This allows Neo to perform AD and mailbox operations on domain controllers and Exchange servers within your client networks — the same operations available for cloud environments.

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Setup

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1. Configure Company Settings

For each client with on-prem infrastructure, configure their identity provider and mailbox provider settings in the Companies tab.
Identity Provider (Active Directory) and Mailbox Provider (Exchange) are configured independently. A company can use any combination — for example, on-prem AD with Exchange Online, or Entra ID with on-prem Exchange Server.

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Identity Provider Settings

FieldDescription
Identity Provider TypeSelect “On-prem AD”, “Hybrid”, or “Entra ID (Cloud)“
Domain Controller Hostname(On-prem AD and Hybrid only) The hostname of the domain controller as it appears in your RMM (e.g., DC01)
AD Connect Server Hostname(Hybrid only) The hostname of the server running Azure AD Connect

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Mailbox Provider Settings

FieldDescription
Mailbox Provider TypeSelect “Exchange Server” (on-prem) or “Exchange Online” (cloud)
Exchange Server Hostname(Exchange Server only) The hostname of the Exchange server as it appears in your RMM (e.g., EXCH01)
All hostnames must match exactly how the devices appear in your RMM platform.
Bulk configuration: Use the CSV import feature in the Companies tab to configure multiple clients at once.

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2. Upload the Neo Script to Your RMM

Neo needs a wrapper script installed in your RMM to execute PowerShell commands on domain controllers and Exchange servers.
  1. Download the Neo PowerShell component:

Neo Script Run Powershell.cpt

Datto RMM component for executing Neo PowerShell scripts
  1. Import the component into Datto RMM by following Datto’s import instructions.
  2. Trigger an RMM sync in Neo by going to Integrations → RMM and clicking the sync button. This allows Neo to discover the newly imported script.

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Coming Soon

On-prem support for additional RMM platforms:
  • NinjaOne
  • N-Able N-Sight RMM
  • N-Able N-Central
  • ConnectWise Automate
  • ConnectWise RMM (Asio)
Need a different RMM? Let us know — we’re actively adding integrations.