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The Find Tickets by Metadata tool allows Neo Agent to search tickets using structured metadata filters.

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What It Does

When enabled, the agent can:
  • Search tickets by company
  • Filter by contact
  • Search by configuration item
  • Filter by status, priority, type, and more

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How to Use

Use this tool when you need to find tickets based on specific criteria: 
Find all open tickets for Contoso Corporation.
List tickets assigned to the configuration item "Server01."
Search for high-priority tickets from the past week.