Notifications and end-user chat use separate Slack apps: one Neo app that you set up on this page, and a branded app per Slack channel that Neo builds for you.
- Notifications — Neo posts into your Slack channels. Workflows use the Notify Internal Team action, and agents use the Send Slack Message tool. Both post through the Neo Slack app this page sets up.
- End-user chat — your clients’ employees chat with one of your chat agents in their own Slack workspace, through that channel’s branded app; see Deploy your end-user Slack bot.
Create the Slack app
1
Open Slack API and create the app
Go to Slack API → Your Apps → Create New App → Create from scratch. Name it “Neo Agent” and select your workspace.
2
Add the bot token scope
On OAuth & Permissions, add the 
chat:write bot token scope so Neo can post messages to your channels.3
Install to workspace
On OAuth & Permissions, click Install to workspace. The app appears under Apps in Slack.
4
Share credentials with Neo admin
Provide your Bot User OAuth Token and App ID to your Neo administrator to complete configuration.
Add Neo to channels
1
Add to a channel
Open the Neo Agent app in Slack and add it to the channel where you want to receive notifications.