- Neo AI Agent — Neo’s own app in your workspace. Your technicians chat with the Neo Support Agent there, and get approval cards and notifications. See Neo AI Agent in Slack.
- Internal and end-user chat — a Chat Agent you build, in a branded Slack app per channel that Neo builds for you. An Internal channel serves your technicians in your own workspace (Slack (Internal)); an End-user channel serves your clients’ employees in theirs (Deploy your end-user Slack bot).
- Your own notification app — an app you create yourself, set up on this page. Workflows post with the Notify Internal Team action and agents with the Send Slack Message tool.
Once the Neo AI Agent is connected, notifications go through it, and you do not need the app on this page. The steps below are for a workspace without the Neo AI Agent.
Create the Slack app
1
Open Slack API and create the app
Go to Slack API → Your Apps → Create New App → Create from scratch. Name it “Neo Agent” and select your workspace.
2
Add the bot token scope
On OAuth & Permissions, add the 
chat:write bot token scope so Neo can post messages to your channels.3
Install to workspace
On OAuth & Permissions, click Install to workspace. The app appears under Apps in Slack.
4
Share credentials with Neo admin
Provide your Bot User OAuth Token and App ID to your Neo administrator to complete configuration.
Add Neo to channels
1
Add to a channel
Open the Neo Agent app in Slack and add it to the channel where you want to receive notifications.