Skip to main contentThe Suggest Resolution tool enables Neo Agent to analyze a ticket and provide intelligent resolution suggestions by searching your documentation, past tickets, and web resources.
What It Does
When enabled, the agent can:
- Analyze the ticket’s description and notes to understand the problem
- Search your documentation for relevant solutions
- Find similar resolved tickets for guidance
- Provide step-by-step resolution suggestions
How to Use
Enable this tool when you want the agent to provide resolution guidance without taking direct action. It’s ideal for:
- Gathering initial analysis before a technician reviews
- Providing context for escalation decisions
- Building internal notes with suggested next steps
Example Output
The agent produces a detailed analysis including:
- Summary of the identified issue
- Relevant documentation links
- Similar past tickets and how they were resolved
- Recommended resolution steps
