Skip to main content

Hudu

Neo Agent integrates with Hudu to leverage your existing documentation for enhanced ticket resolution and information retrieval. This integration allows Neo to access and understand the knowledge stored in your Hudu instance, providing more accurate and context-aware assistance.

How it Works​

The Hudu integration allows Neo Agent to directly connect to your Hudu instance via its API to synchronize documentation. The workflow is as follows:

1. Create API key in Hudu​

  1. Log in to your Hudu instance.
  2. Navigate to the API key generation section (typically found in Admin settings or your user profile).
  3. Generate a new API key with appropriate permissions for Neo Agent to read documentation.
  4. Securely copy the generated API key.

Navigate to Admin -> API to create an API Key

2. Setup Hudu integration on Neo Dashboard​

  1. Navigate to the Integrations page on the Neo Dashboard.
  2. Open the "Documentation" tab.
  3. Click to add the Hudu integration.
  4. Enter your Hudu URL and the API Key you generated in the previous step.
    • Your Hudu URL is typically in the format https://<your-company-name>.huducloud.com or your self-hosted domain.

3. Synchronization​

  1. Once the Hudu integration is configured and saved on the Neo Dashboard, Neo Agent will automatically connect to your Hudu instance using the provided API key and URL.
  2. Neo performs an initial sync to download all accessible articles and assets.
  3. It parses these documents, extracting text content, titles, and relevant metadata.
  4. The parsed documents are stored in Neo Agent's vector database, making them searchable and available for AI processing.
  5. Neo Agent will periodically re-sync with Hudu (typically every 24 hours, but this can vary) to fetch new and updated documents, and to remove documents that are no longer present or accessible in Hudu.
API Usage

Unlike some other documentation platforms, Hudu provides robust API access. This allows Neo Agent to directly and automatically synchronize your documentation without requiring manual exports or uploads.