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Announcements

Overview​

Neo Agent's Announcements feature keeps you informed about important updates from the Neo Team. These notifications cover system outages, new features, scheduled maintenance, and general product updates that may affect your experience with Neo Agent.

Announcements are automatically delivered through the Neo Agent dashboard and can also be sent via email to registered recipients you configure in your settings.

How You Receive Announcements​

Dashboard Notifications​

All active announcements appear directly in your Neo Agent dashboard, ensuring you see important updates during your regular workflow. These notifications remain visible until the Neo Team marks them as resolved or no longer relevant.

Announcements in Dashboard

Email Notifications​

When you've configured email recipients in your settings, announcements are automatically sent to those registered email addresses. This ensures your team stays informed even when not actively using the Neo Agent platform.

Announcements in Email

Types of Announcements​

The Neo Team sends different types of announcements based on the nature of the update:

General Outage​

System-wide issues affecting all Neo Agent users and services. These are high-priority notifications about service disruptions that may impact your operations.

Partial Outage​

Localized problems affecting specific features or client groups. These announcements help you understand if certain Neo Agent capabilities are temporarily unavailable.

New Feature​

Product updates, enhancements, and new capabilities added to Neo Agent. These keep you informed about improvements and new tools available for your use.

Maintenance​

Scheduled maintenance windows and system updates that may temporarily affect service availability or performance.

Managing Email Recipients​

By default all Dashboard Users are subscribed to abbouncements. You can unsubscribe to email announcements in Dashboard Users section in Neo Agent's Role-Based Access Control (RBAC) system. To manage announcement email subscriptions:

  1. Access RBAC: Navigate to the Role-Based Access Control section in your dashboard
  2. Select User: Choose the team member whose notification preferences you want to update
  3. Update Subscription: In actions menu you can Toggle their subscription to announcements on or off

For detailed instructions on managing users and their notification preferences, see our Role-Based Access Control documentation.

Centralized Management

The RBAC system allows you to manage announcement subscriptions alongside other user permissions, providing a centralized approach to user access and communication preferences.

Administrative Access Required

Managing announcement subscriptions requires administrative privileges in the RBAC system. Contact your system administrator if you need to modify notification preferences.

Email Notification Details​

When announcements are sent via email:

Email Format​

  • Subject Line: "Neo Agent Announcement: [Announcement Type]"
  • Content: The full announcement message formatted for easy reading
  • Sender: Official Neo Agent communications address: neo.workflows@neoagent.io

The announcements system ensures you receive timely, relevant information about Neo Agent's status and capabilities, helping you maintain smooth operations and stay current with product improvements.