Triggers & Schedules

NeoAgent offers flexible ways to initiate workflows, primarily focusing on Tickets, ensuring automation occurs precisely when and how you need it.

Workflows can be initiated in several ways:

• Triggered Workflows: Execute automatically in response to specific events related to tickets.
• Scheduled Workflows: Run at predefined intervals or specific times for routine tasks.
• Advanced: Time Entry Triggers and Processing: Specialized triggers and processing for time entries.

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You can combine triggered and scheduled approaches, along with their respective configuration options, to create a comprehensive automation strategy tailored to your ticket management needs.