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Advanced: Time Entry Triggers and Processing

While the primary focus is on tickets, NeoAgent also supports workflows triggered by and processing Time Entries.

Time Entry Triggers

Triggering on Time Entry Creation​

Workflows can be configured to trigger when a new time entry is created.

Processing Time Entries​

When a workflow is related to time entries, you have specific configuration options:

Process Time Entries Only Once​

When a workflow is triggered by a time entry event (e.g., "Time Entry Created" for a ticket), this option ensures that only the newly created time entry is processed, rather than all time entries associated with the parent ticket. This is particularly useful if the workflow's "What to process" setting is set to "Time Entries".

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This advanced functionality allows for granular control over automation related to time tracking and billing processes.