Overview
Run an existing Triggered Workflow at specific times using a Scheduled Workflow.How it works
- A Scheduled Workflow finds tickets via filters
- It triggers your existing Triggered Workflow for each ticket
- The Triggered Workflow runs exactly as designed
Setup
1
Create the scheduled workflow
Name it “Scheduled [Triggered Workflow Name]” and set your cadence (daily at 8AM, hourly, one-time via Run Now).
2
Filter tickets
Add precise filters (e.g., New + Unassigned; Board = Help Desk; Created ≤ 7 days).
3
Add Trigger Another Workflow
Pick the target Triggered Workflow. Set bypassing of filters depending on whether you want double filtering.
Use cases
Morning dispatch
Dispatch overnight tickets before the day begins.Apply to existing tickets
Run a new Triggered Workflow against the last 7 days of tickets.Off-peak batch processing
Run heavy workflows at night to reduce daytime load.Best practices
- Test first with Run Now and a small set
- Use time-bounded filters to avoid reprocessing
- Monitor results in Event History and tune schedule