Skip to main content

​
Overview

Run an existing Triggered Workflow at specific times using a Scheduled Workflow.

​
How it works

  • A Scheduled Workflow finds tickets via filters
  • It triggers your existing Triggered Workflow for each ticket
  • The Triggered Workflow runs exactly as designed

​
Setup

1

Create the scheduled workflow

Name it “Scheduled [Triggered Workflow Name]” and set your cadence (daily at 8AM, hourly, one-time via Run Now).
2

Filter tickets

Add precise filters (e.g., New + Unassigned; Board = Help Desk; Created ≤ 7 days).
3

Add Trigger Another Workflow

Pick the target Triggered Workflow. Set bypassing of filters depending on whether you want double filtering.

​
Use cases

​
Morning dispatch

Dispatch overnight tickets before the day begins.

​
Apply to existing tickets

Run a new Triggered Workflow against the last 7 days of tickets.

​
Off-peak batch processing

Run heavy workflows at night to reduce daytime load.

​
Best practices

  • Test first with Run Now and a small set
  • Use time-bounded filters to avoid reprocessing
  • Monitor results in Event History and tune schedule