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Overview

Continuously monitor selected boards for unassigned tickets and automatically assign them to appropriate technicians.
This is a Scheduled workflow that runs at regular intervals and complements your triggered assignment workflows.

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How it works

  • Runs every hour
  • Finds unassigned tickets on specific boards
  • Sends them over to trigger Dispatch workflow

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Setup

1

Create the workflow

Name it “Assign Technician left unassigned” and set the type to Scheduled. Choose the interval (e.g., every 1 hour).
2

Configure filters

Filter for target boards and unassigned tickets.
3

Add Trigger Another Workflow

Pick the target Triggered Workflow. Set bypassing of filters depending on whether you want double filtering.
You can set the schedule workflow to run only once in the morning instead of hourly for less frequent oversight.