Set the tenant's Live chat in Teams & Slack channels
Body: {"teams_channel_id": string|null, "slack_channel_id": string|null}; a field left out is set to null. Pick the ids from GET /public-api/integrations/technician-inbox-channels. A Teams channel must be in a team the Neo AI Agent Teams app was added to, and a Slack channel must have the Neo AI Agent Slack app in it; 400 otherwise. New tickets post to the new channel; a ticket already posted keeps its thread.
PUT
/
public-api
/
integrations
/
technician-inbox-config
Set the tenant's Live chat in Teams & Slack channels
Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).
Body
application/json
Where Neo posts the tickets end users raise in chat. teams_channel_id is a Teams channel
conversation id, slack_channel_id a Slack channel id; null means no post on that platform, and
both null means live chat in Teams and Slack is off.
Where Neo posts the tickets end users raise in chat. teams_channel_id is a Teams channel
conversation id, slack_channel_id a Slack channel id; null means no post on that platform, and
both null means live chat in Teams and Slack is off.
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read","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/inbox/{deduplication_message_id}/read","href":"/api-reference/inbox-\u0026-comms/mark-an-inbox-message-as-read"}]},{"group":"API keys","pages":[{"title":"List API keys","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/api-keys","href":"/api-reference/api-keys/list-api-keys"},{"title":"Create an API key","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/api-keys","href":"/api-reference/api-keys/create-an-api-key"},{"title":"Revoke an API key","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/api-keys/{key_id}","href":"/api-reference/api-keys/revoke-an-api-key"},{"title":"Rotate an API key","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/api-keys/{key_id}/rotate","href":"/api-reference/api-keys/rotate-an-api-key"}]},{"group":"Audit Log","pages":[{"title":"Audit Log summary — call counts per tool and per agent","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/audit-log/facets","href":"/api-reference/audit-log/audit-log-summary-—-call-counts-per-tool-and-per-agent"},{"title":"List agent tool calls (Audit Log)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/audit-log/tool-calls","href":"/api-reference/audit-log/list-agent-tool-calls-audit-log"}]},{"group":"Backfills","pages":[{"title":"List backfills","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/backfills","href":"/api-reference/backfills/list-backfills"},{"title":"Create a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills","href":"/api-reference/backfills/create-a-backfill"},{"title":"Preflight a backfill filter","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/verify","href":"/api-reference/backfills/preflight-a-backfill-filter"},{"title":"Get a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/backfills/{backfill_id}","href":"/api-reference/backfills/get-a-backfill"},{"title":"Cancel a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/cancel","href":"/api-reference/backfills/cancel-a-backfill"},{"title":"List a backfill's failed tickets","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/backfills/{backfill_id}/failures","href":"/api-reference/backfills/list-a-backfills-failed-tickets"},{"title":"Pause a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/pause","href":"/api-reference/backfills/pause-a-backfill"},{"title":"Rerun a backfill against its failed tickets","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/rerun-failed","href":"/api-reference/backfills/rerun-a-backfill-against-its-failed-tickets"},{"title":"Resume a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/resume","href":"/api-reference/backfills/resume-a-backfill"}]},{"group":"Billing","pages":[{"title":"Get end-user bot (MAU) usage and charge for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/end-user-teams-usage","href":"/api-reference/billing/get-end-user-bot-mau-usage-and-charge-for-a-month"},{"title":"Detailed end-user bot (MAU) breakdown for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/end-user-teams/detail","href":"/api-reference/billing/detailed-end-user-bot-mau-breakdown-for-a-month"},{"title":"Get the tenant's metered billing month so far","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/metered","href":"/api-reference/billing/get-the-tenants-metered-billing-month-so-far"},{"title":"Get this workspace's organization billing","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/organization","href":"/api-reference/billing/get-this-workspaces-organization-billing"},{"title":"Get the tenant's referral program state","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/referrals","href":"/api-reference/billing/get-the-tenants-referral-program-state"},{"title":"Get the tenant's subscription / plan state","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/subscription","href":"/api-reference/billing/get-the-tenants-subscription-plan-state"},{"title":"Get credit usage for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/usage","href":"/api-reference/billing/get-credit-usage-for-a-month"},{"title":"Get per-agent credit usage for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/usage-by-agent","href":"/api-reference/billing/get-per-agent-credit-usage-for-a-month"},{"title":"Get credit usage per ticket for a period","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/usage-by-ticket","href":"/api-reference/billing/get-credit-usage-per-ticket-for-a-period"}]},{"group":"Callbacks","pages":[{"title":"List callbacks","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/callbacks","href":"/api-reference/callbacks/list-callbacks"},{"title":"Get a callback","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/callbacks/{callback_id}","href":"/api-reference/callbacks/get-a-callback"}]},{"group":"Channels","pages":[{"title":"List channels","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels","href":"/api-reference/channels/list-channels"},{"title":"Create a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels","href":"/api-reference/channels/create-a-channel"},{"title":"Resolve install greeting branding","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/install-events","href":"/api-reference/channels/resolve-install-greeting-branding"},{"title":"Get a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}","href":"/api-reference/channels/get-a-channel"},{"title":"Delete a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/channels/{channel_id}","href":"/api-reference/channels/delete-a-channel"},{"title":"Update a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json patch /public-api/channels/{channel_id}","href":"/api-reference/channels/update-a-channel"},{"title":"Get a channel's Slack app","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}/slack-app","href":"/api-reference/channels/get-a-channels-slack-app"},{"title":"Request a channel's Slack app","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/{channel_id}/slack-app","href":"/api-reference/channels/request-a-channels-slack-app"},{"title":"Upload a Slack channel's icon","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/{channel_id}/slack-app/icon","href":"/api-reference/channels/upload-a-slack-channels-icon"},{"title":"Create a Slack install link","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/{channel_id}/slack-install-link","href":"/api-reference/channels/create-a-slack-install-link"},{"title":"List a channel's Slack workspaces","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}/slack-installs","href":"/api-reference/channels/list-a-channels-slack-workspaces"},{"title":"Remove a Slack workspace","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/channels/{channel_id}/slack-installs/{install_id}","href":"/api-reference/channels/remove-a-slack-workspace"},{"title":"List a Teams channel's client tenants","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}/teams-installs","href":"/api-reference/channels/list-a-teams-channels-client-tenants"},{"title":"Send a technician's Live chat in Teams \u0026 Slack thread reply to the end user (relays only)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/technician-inbox/replies","href":"/api-reference/channels/send-a-technicians-live-chat-in-teams-\u0026-slack-thread-reply-to-the-end-user-relays-only"},{"title":"Is this channel thread a Live chat in Teams \u0026 Slack post? (relays only)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/technician-inbox/threads/lookup","href":"/api-reference/channels/is-this-channel-thread-a-live-chat-in-teams-\u0026-slack-post?-relays-only"}]},{"group":"Chat","pages":[{"title":"Create a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions","href":"/api-reference/chat/create-a-chat-session"},{"title":"Get a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/chat/sessions/{session_id}","href":"/api-reference/chat/get-a-chat-session"},{"title":"Get a signed URL to upload a chat image or document","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/attachments/upload-url","href":"/api-reference/chat/get-a-signed-url-to-upload-a-chat-image-or-document"},{"title":"Tail chat-session events (SSE)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/chat/sessions/{session_id}/events","href":"/api-reference/chat/tail-chat-session-events-sse"},{"title":"List messages in a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/chat/sessions/{session_id}/messages","href":"/api-reference/chat/list-messages-in-a-chat-session"},{"title":"Append a user message + enqueue a chat turn","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/messages","href":"/api-reference/chat/append-a-user-message-+-enqueue-a-chat-turn"},{"title":"Reset a chat session (archive + start fresh)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/reset","href":"/api-reference/chat/reset-a-chat-session-archive-+-start-fresh"},{"title":"Stop the turn running on a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/stop","href":"/api-reference/chat/stop-the-turn-running-on-a-chat-session"},{"title":"Mint an end-user session token","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/sessions","href":"/api-reference/chat/mint-an-end-user-session-token"},{"title":"Revoke an end-user session token by jti","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/sessions/{jti}","href":"/api-reference/chat/revoke-an-end-user-session-token-by-jti"}]},{"group":"Tenant","pages":[{"title":"Get the caller's tenant","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/clients/me","href":"/api-reference/tenant/get-the-callers-tenant"}]},{"group":"Integrations","pages":[{"title":"Get company filters","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/company-filters","href":"/api-reference/integrations/get-company-filters"},{"title":"Update company filters","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/company-filters","href":"/api-reference/integrations/update-company-filters"},{"title":"Get company-filter options","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/company-filters/options","href":"/api-reference/integrations/get-company-filter-options"},{"title":"Remove companies that no longer match","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/company-filters/remove-unmatched","href":"/api-reference/integrations/remove-companies-that-no-longer-match"},{"title":"Get documentation storage usage against the plan allowance","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/documentation/quota","href":"/api-reference/integrations/get-documentation-storage-usage-against-the-plan-allowance"},{"title":"List integrations","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations","href":"/api-reference/integrations/list-integrations"},{"title":"Get the Neo panel in Autotask tickets","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/autotask-neo-panel","href":"/api-reference/integrations/get-the-neo-panel-in-autotask-tickets"},{"title":"Turn the Neo panel in Autotask tickets on or off","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/autotask-neo-panel","href":"/api-reference/integrations/turn-the-neo-panel-in-autotask-tickets-on-or-off"},{"title":"Give the Neo panel in Autotask a new signing secret","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/integrations/autotask-neo-panel/rotate-secret","href":"/api-reference/integrations/give-the-neo-panel-in-autotask-a-new-signing-secret"},{"title":"Get the ConnectWise schedule types that count as time off","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/connectwise-time-off-schedule-types","href":"/api-reference/integrations/get-the-connectwise-schedule-types-that-count-as-time-off"},{"title":"Set the ConnectWise schedule types that count as time off","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/connectwise-time-off-schedule-types","href":"/api-reference/integrations/set-the-connectwise-schedule-types-that-count-as-time-off"},{"title":"Get the tenant's ConnectWise customer-reply policy","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/customer-reply-policy","href":"/api-reference/integrations/get-the-tenants-connectwise-customer-reply-policy"},{"title":"Update the tenant's ConnectWise customer-reply policy","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/customer-reply-policy","href":"/api-reference/integrations/update-the-tenants-connectwise-customer-reply-policy"},{"title":"Get the tenant's Datto EDR settings","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/datto-edr-config","href":"/api-reference/integrations/get-the-tenants-datto-edr-settings"},{"title":"Turn Datto EDR location mapping on or off","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/datto-edr-config","href":"/api-reference/integrations/turn-datto-edr-location-mapping-on-or-off"},{"title":"Get the tenant's ticket-relay policy","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/relay-policy","href":"/api-reference/integrations/get-the-tenants-ticket-relay-policy"},{"title":"Ask Neo to build an integration","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/integrations/requests","href":"/api-reference/integrations/ask-neo-to-build-an-integration"},{"title":"Get the Neo AI Agent Slack app status","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/slack-neo-app","href":"/api-reference/integrations/get-the-neo-ai-agent-slack-app-status"},{"title":"Disconnect the Neo AI Agent Slack app","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/integrations/slack-neo-app","href":"/api-reference/integrations/disconnect-the-neo-ai-agent-slack-app"},{"title":"List the Slack channels the Neo AI Agent app is in","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/slack-neo-app/channels","href":"/api-reference/integrations/list-the-slack-channels-the-neo-ai-agent-app-is-in"},{"title":"Create the Neo AI Agent Slack install link","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/integrations/slack-neo-app/install-link","href":"/api-reference/integrations/create-the-neo-ai-agent-slack-install-link"},{"title":"List the people of the connected Slack workspace","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/slack-neo-app/users","href":"/api-reference/integrations/list-the-people-of-the-connected-slack-workspace"},{"title":"List the channels Live chat in Teams \u0026 Slack can post in","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/technician-inbox-channels","href":"/api-reference/integrations/list-the-channels-live-chat-in-teams-\u0026-slack-can-post-in"},{"title":"Get the tenant's Live chat in Teams \u0026 Slack channels","description":"Where Neo posts the tickets end users raise in chat: one message per ticket, with the end user's later messages in that post's thread. `teams_channel_id` is a Teams channel conversation id, `slack_channel_id` a Slack channel id; null means no post on that platform, and both null means live chat in Teams and Slack is off. The dashboard shows the same setting on Chat → Channels.","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/technician-inbox-config","href":"/api-reference/integrations/get-the-tenants-live-chat-in-teams-\u0026-slack-channels"},{"title":"Set the tenant's Live chat in Teams \u0026 Slack channels","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/technician-inbox-config","href":"/api-reference/integrations/set-the-tenants-live-chat-in-teams-\u0026-slack-channels"},{"title":"Get the tenant's ticket board/queue sync filter","description":"Which boards or queues Neo accepts tickets from, for the tenant's own PSA — a ConnectWise board, an Autotask queue, a HaloPSA ticket type, a ServiceNow assignment group. Read-only; the filter is edited on the dashboard's **Integrations → PSA Filters** card, where saving an added board also backfills that board's historical tickets. Neo evaluates this filter on every inbound ticket webhook and drops the ones it rejects **before writing any callback record**, so a ticket on a rejected board starts no agent and returns nothing from `GET /public-api/callbacks`. Read this filter before reading an empty callback history as the PSA not having sent the event. `active` is false when no board filter applies. `selected_options` is the accepted set under `include` and the rejected set under `exclude`; it carries the boards as the tenant saved them, and Neo matches a callback on the board id, not the name. Returns `404 integration_not_connected` when no PSA is connected.","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/ticket-sync-filter","href":"/api-reference/integrations/get-the-tenants-ticket-boardqueue-sync-filter"},{"title":"Get an integration","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/{name}","href":"/api-reference/integrations/get-an-integration"},{"title":"Get an integration's connect instructions","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/integrations/{name}/connect-url","href":"/api-reference/integrations/get-an-integrations-connect-instructions"},{"title":"Disconnect an integration","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/integrations/{name}/disconnect","href":"/api-reference/integrations/disconnect-an-integration"},{"title":"List integration sync runs","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/{name}/sync-runs","href":"/api-reference/integrations/list-integration-sync-runs"},{"title":"Auto-map technicians to their Microsoft user","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/teams-availability/auto-map","href":"/api-reference/integrations/auto-map-technicians-to-their-microsoft-user"},{"title":"Get the Teams availability admin-consent URL","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/teams-availability/consent-url","href":"/api-reference/integrations/get-the-teams-availability-admin-consent-url"},{"title":"List the MSP tenant's 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