The tools this workspace could still switch on for this agent, and the integration capabilities it could still be granted. Read it before concluding that Neo cannot do something an agent failed to do: an agent knows only its own enabled tools, and integration capabilities are permission groups that appear in no tool list and that the agent cannot see at all. So an agent reporting it ‘has no tool for X’ is evidence about its own configuration and not about what Neo ships.
Two flags say why a list is empty. tool_catalog_unavailable means this workspace has no PSA connected, so the catalogue could not be built — a real configuration rather than a fault. integration_connectivity_unavailable means a read failed. Treat an empty list under either as unknown, and do not report the first as a service problem.
It does NOT report the set an agent runs with: that is decided per run, not per agent — the same agent resolves differently on a ticket run and a ticketless one — so read the run’s own trace for that.
Agents only (autonomy_type=AGENTIC). A Workflow holds no toolbox, and a Chat Agent resolves its tools per conversation and per speaker, so no answer outside a live conversation describes what it can do; both return 400 agent_has_no_toolbox. For those, read the stored configuration on GET /agents/<id>.
Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).
This agent's stored configuration, and what its MSP could still switch on for it.
Read this before concluding that Neo cannot do something an agent failed to do. An agent knows
only its own enabled tools, and it cannot see integration permission groups at all, so its own
report that it "has no tool for X" says nothing about whether Neo ships one.
This answers what could still be switched ON. It deliberately does not report the tools an agent
runs with: that set is decided per run, not per agent — the same agent resolves differently on a
ticket run and a ticketless one — so no answer outside a run could state it. Read the run's own
trace for what it actually had.
Agents only. A Chat Agent resolves per conversation and per speaker as well, and an end-user one
does not draw from this tool catalogue at all.
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Read it before turning a scheduled Agent on: from 25% (`needs_confirmation`), enabling it needs `confirm_estimated_cost: true`. A scheduled Agent bills every run its schedule starts, even one that finds nothing. `estimate` is null for a triggered agent, a chat agent, an agent with no schedule, and a scheduled Workflow (CHAINED_ACTIONS), which bills per ticket it finds.","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/agents/{agent_id}/cost-estimate","href":"/api-reference/agents/estimate-a-scheduled-agents-credit-cost"},{"title":"List what this agent could still be given","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/agents/{agent_id}/improvement-options","href":"/api-reference/agents/list-what-this-agent-could-still-be-given"},{"title":"List the pinned memories this agent reads","description":"The pinned memories one run of this agent reads beside its custom instructions, chosen as the run chooses them: the memories for the agent's surface (`surface`), minus those limited to other agents. 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rule","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/agents/{agent_id}/credit-alert-rule","href":"/api-reference/credit-alert-rules/delete-an-agents-credit-alert-rule"},{"title":"Preview a credit alert rule","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/agents/{agent_id}/credit-alert-rule/preview","href":"/api-reference/credit-alert-rules/preview-a-credit-alert-rule"},{"title":"List credit alert rules","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/credit-alert-rules","href":"/api-reference/credit-alert-rules/list-credit-alert-rules"}]},{"group":"Inbox \u0026 Comms","pages":[{"title":"List active announcements","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get 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/public-api/api-keys","href":"/api-reference/api-keys/create-an-api-key"},{"title":"Revoke an API key","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/api-keys/{key_id}","href":"/api-reference/api-keys/revoke-an-api-key"},{"title":"Rotate an API key","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/api-keys/{key_id}/rotate","href":"/api-reference/api-keys/rotate-an-api-key"}]},{"group":"Audit Log","pages":[{"title":"Audit Log summary — call counts per tool and per agent","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/audit-log/facets","href":"/api-reference/audit-log/audit-log-summary-—-call-counts-per-tool-and-per-agent"},{"title":"List agent tool calls (Audit Log)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/audit-log/tool-calls","href":"/api-reference/audit-log/list-agent-tool-calls-audit-log"}]},{"group":"Backfills","pages":[{"title":"List backfills","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/backfills","href":"/api-reference/backfills/list-backfills"},{"title":"Create a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills","href":"/api-reference/backfills/create-a-backfill"},{"title":"Preflight a backfill filter","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/verify","href":"/api-reference/backfills/preflight-a-backfill-filter"},{"title":"Get a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/backfills/{backfill_id}","href":"/api-reference/backfills/get-a-backfill"},{"title":"Cancel a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/cancel","href":"/api-reference/backfills/cancel-a-backfill"},{"title":"List a backfill's failed tickets","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/backfills/{backfill_id}/failures","href":"/api-reference/backfills/list-a-backfills-failed-tickets"},{"title":"Pause a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/pause","href":"/api-reference/backfills/pause-a-backfill"},{"title":"Rerun a backfill against its failed tickets","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/rerun-failed","href":"/api-reference/backfills/rerun-a-backfill-against-its-failed-tickets"},{"title":"Resume a backfill","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/backfills/{backfill_id}/resume","href":"/api-reference/backfills/resume-a-backfill"}]},{"group":"Billing","pages":[{"title":"Get end-user bot (MAU) usage and charge for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/end-user-teams-usage","href":"/api-reference/billing/get-end-user-bot-mau-usage-and-charge-for-a-month"},{"title":"Detailed end-user bot (MAU) breakdown for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/end-user-teams/detail","href":"/api-reference/billing/detailed-end-user-bot-mau-breakdown-for-a-month"},{"title":"Get the tenant's metered billing month so far","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/metered","href":"/api-reference/billing/get-the-tenants-metered-billing-month-so-far"},{"title":"Get this workspace's organization billing","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/organization","href":"/api-reference/billing/get-this-workspaces-organization-billing"},{"title":"Get the tenant's referral program state","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/referrals","href":"/api-reference/billing/get-the-tenants-referral-program-state"},{"title":"Get the tenant's subscription / plan state","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/subscription","href":"/api-reference/billing/get-the-tenants-subscription-plan-state"},{"title":"Get credit usage for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/usage","href":"/api-reference/billing/get-credit-usage-for-a-month"},{"title":"Get per-agent credit usage for a month","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/usage-by-agent","href":"/api-reference/billing/get-per-agent-credit-usage-for-a-month"},{"title":"Get credit usage per ticket for a period","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/billing/usage-by-ticket","href":"/api-reference/billing/get-credit-usage-per-ticket-for-a-period"}]},{"group":"Callbacks","pages":[{"title":"List callbacks","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/callbacks","href":"/api-reference/callbacks/list-callbacks"},{"title":"Get a callback","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/callbacks/{callback_id}","href":"/api-reference/callbacks/get-a-callback"}]},{"group":"Channels","pages":[{"title":"List channels","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels","href":"/api-reference/channels/list-channels"},{"title":"Create a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels","href":"/api-reference/channels/create-a-channel"},{"title":"Resolve install greeting branding","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/install-events","href":"/api-reference/channels/resolve-install-greeting-branding"},{"title":"Get a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}","href":"/api-reference/channels/get-a-channel"},{"title":"Delete a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/channels/{channel_id}","href":"/api-reference/channels/delete-a-channel"},{"title":"Update a channel","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json patch /public-api/channels/{channel_id}","href":"/api-reference/channels/update-a-channel"},{"title":"Get a channel's Slack app","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}/slack-app","href":"/api-reference/channels/get-a-channels-slack-app"},{"title":"Request a channel's Slack app","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/{channel_id}/slack-app","href":"/api-reference/channels/request-a-channels-slack-app"},{"title":"Upload a Slack channel's icon","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/{channel_id}/slack-app/icon","href":"/api-reference/channels/upload-a-slack-channels-icon"},{"title":"Create a Slack install link","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/channels/{channel_id}/slack-install-link","href":"/api-reference/channels/create-a-slack-install-link"},{"title":"List a channel's Slack workspaces","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}/slack-installs","href":"/api-reference/channels/list-a-channels-slack-workspaces"},{"title":"Remove a Slack workspace","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/channels/{channel_id}/slack-installs/{install_id}","href":"/api-reference/channels/remove-a-slack-workspace"},{"title":"List a Teams channel's client tenants","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/channels/{channel_id}/teams-installs","href":"/api-reference/channels/list-a-teams-channels-client-tenants"},{"title":"Send a technician's Live chat in Teams \u0026 Slack thread reply to the end user (relays only)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/technician-inbox/replies","href":"/api-reference/channels/send-a-technicians-live-chat-in-teams-\u0026-slack-thread-reply-to-the-end-user-relays-only"},{"title":"Is this channel thread a Live chat in Teams \u0026 Slack post? (relays only)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/technician-inbox/threads/lookup","href":"/api-reference/channels/is-this-channel-thread-a-live-chat-in-teams-\u0026-slack-post?-relays-only"}]},{"group":"Chat","pages":[{"title":"Create a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions","href":"/api-reference/chat/create-a-chat-session"},{"title":"Get a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/chat/sessions/{session_id}","href":"/api-reference/chat/get-a-chat-session"},{"title":"Get a signed URL to upload a chat image or document","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/attachments/upload-url","href":"/api-reference/chat/get-a-signed-url-to-upload-a-chat-image-or-document"},{"title":"Tail chat-session events (SSE)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/chat/sessions/{session_id}/events","href":"/api-reference/chat/tail-chat-session-events-sse"},{"title":"List messages in a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/chat/sessions/{session_id}/messages","href":"/api-reference/chat/list-messages-in-a-chat-session"},{"title":"Append a user message + enqueue a chat turn","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/messages","href":"/api-reference/chat/append-a-user-message-+-enqueue-a-chat-turn"},{"title":"Reset a chat session (archive + start fresh)","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/reset","href":"/api-reference/chat/reset-a-chat-session-archive-+-start-fresh"},{"title":"Stop the turn running on a chat session","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/chat/sessions/{session_id}/stop","href":"/api-reference/chat/stop-the-turn-running-on-a-chat-session"},{"title":"Mint an end-user session token","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json post /public-api/sessions","href":"/api-reference/chat/mint-an-end-user-session-token"},{"title":"Revoke an end-user session token by jti","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json delete /public-api/sessions/{jti}","href":"/api-reference/chat/revoke-an-end-user-session-token-by-jti"}]},{"group":"Tenant","pages":[{"title":"Get the caller's tenant","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/clients/me","href":"/api-reference/tenant/get-the-callers-tenant"}]},{"group":"Integrations","pages":[{"title":"Get company filters","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/company-filters","href":"/api-reference/integrations/get-company-filters"},{"title":"Update company filters","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json put /public-api/company-filters","href":"/api-reference/integrations/update-company-filters"},{"title":"Get company-filter options","deprecated":null,"version":null,"openapi":"https://api.neoagent.io/public-api/openapi.json get /public-api/company-filters/options","href":"/api-reference/integrations/get-company-filter-options"},{"title":"Remove companies that no longer 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