Approve or reject a TIL request

curl --request POST \
  --url https://api.neoagent.io/public-api/til-requests/{request_id}/decision \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "acting_end_user": "<string>",
  "acting_end_user_name": "<string>",
  "client_id": "<string>",
  "note": "<string>"
}
'

import requests

url = "https://api.neoagent.io/public-api/til-requests/{request_id}/decision"

payload = {
    "acting_end_user": "<string>",
    "acting_end_user_name": "<string>",
    "client_id": "<string>",
    "note": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    acting_end_user: '<string>',
    acting_end_user_name: '<string>',
    client_id: '<string>',
    note: '<string>'
  })
};

fetch('https://api.neoagent.io/public-api/til-requests/{request_id}/decision', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.neoagent.io/public-api/til-requests/{request_id}/decision",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'acting_end_user' => '<string>',
    'acting_end_user_name' => '<string>',
    'client_id' => '<string>',
    'note' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.neoagent.io/public-api/til-requests/{request_id}/decision"

	payload := strings.NewReader("{\n  \"acting_end_user\": \"<string>\",\n  \"acting_end_user_name\": \"<string>\",\n  \"client_id\": \"<string>\",\n  \"note\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.neoagent.io/public-api/til-requests/{request_id}/decision")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"acting_end_user\": \"<string>\",\n  \"acting_end_user_name\": \"<string>\",\n  \"client_id\": \"<string>\",\n  \"note\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.neoagent.io/public-api/til-requests/{request_id}/decision")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"acting_end_user\": \"<string>\",\n  \"acting_end_user_name\": \"<string>\",\n  \"client_id\": \"<string>\",\n  \"note\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "agent_id": 123,
    "agent_name": "<string>",
    "approvers": [
      {
        "user_id": "<string>",
        "user_name": "<string>"
      }
    ],
    "comment": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "decided_by": {
      "id": "<string>",
      "name": "<string>"
    },
    "id": 123,
    "requested_by": {
      "id": "<string>",
      "name": "<string>"
    },
    "requested_for": {},
    "session_id": "<string>",
    "ticket_id": "<string>",
    "ticket_number": "<string>",
    "updated_at": "2023-11-07T05:31:56Z"
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "timings_ms": {},
    "pagination": {
      "has_more": true,
      "next_cursor": "<string>"
    },
    "warnings": [
      "<string>"
    ]
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

TIL requests

Approve or reject a TIL request

Records the technician’s decision (409 if it was already resolved). Returns the updated request. A platform service account may pass client_id to resolve a TIL in another tenant — but only when the acting technician is a recipient of the request, the request belongs to a conversational chat agent, or it belongs to that tenant’s Neo Support agent (any other agent → 403); any non-platform caller passing client_id is rejected with 403.

POST

public-api

til-requests

{request_id}

decision

Approve or reject a TIL request

curl --request POST \
  --url https://api.neoagent.io/public-api/til-requests/{request_id}/decision \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "acting_end_user": "<string>",
  "acting_end_user_name": "<string>",
  "client_id": "<string>",
  "note": "<string>"
}
'

import requests

url = "https://api.neoagent.io/public-api/til-requests/{request_id}/decision"

payload = {
    "acting_end_user": "<string>",
    "acting_end_user_name": "<string>",
    "client_id": "<string>",
    "note": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    acting_end_user: '<string>',
    acting_end_user_name: '<string>',
    client_id: '<string>',
    note: '<string>'
  })
};

fetch('https://api.neoagent.io/public-api/til-requests/{request_id}/decision', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.neoagent.io/public-api/til-requests/{request_id}/decision",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'acting_end_user' => '<string>',
    'acting_end_user_name' => '<string>',
    'client_id' => '<string>',
    'note' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.neoagent.io/public-api/til-requests/{request_id}/decision"

	payload := strings.NewReader("{\n  \"acting_end_user\": \"<string>\",\n  \"acting_end_user_name\": \"<string>\",\n  \"client_id\": \"<string>\",\n  \"note\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.neoagent.io/public-api/til-requests/{request_id}/decision")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"acting_end_user\": \"<string>\",\n  \"acting_end_user_name\": \"<string>\",\n  \"client_id\": \"<string>\",\n  \"note\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.neoagent.io/public-api/til-requests/{request_id}/decision")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"acting_end_user\": \"<string>\",\n  \"acting_end_user_name\": \"<string>\",\n  \"client_id\": \"<string>\",\n  \"note\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "agent_id": 123,
    "agent_name": "<string>",
    "approvers": [
      {
        "user_id": "<string>",
        "user_name": "<string>"
      }
    ],
    "comment": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "decided_by": {
      "id": "<string>",
      "name": "<string>"
    },
    "id": 123,
    "requested_by": {
      "id": "<string>",
      "name": "<string>"
    },
    "requested_for": {},
    "session_id": "<string>",
    "ticket_id": "<string>",
    "ticket_number": "<string>",
    "updated_at": "2023-11-07T05:31:56Z"
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "timings_ms": {},
    "pagination": {
      "has_more": true,
      "next_cursor": "<string>"
    },
    "warnings": [
      "<string>"
    ]
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

Authorizations

Authorization

string

header

required

Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).

Path Parameters

request_id

string

required

Body

application/json

action

enum<string>

required

Available options:

approve,

reject

acting_end_user

string | null

The technician resolving the request, as their stable user id (M365 AAD object id). Honored only for a platform service account: it authorizes resolving a proactive (Teams) TIL when this technician is one of its recipients, or a conversational (chat) MSP agent's TIL, and records them as the approver. Ignored for other callers.

acting_end_user_name

string | null

Display name of the resolving technician (acting_end_user), for the audit record. Honored only for a platform service account; falls back to the user id when absent.

client_id

string | null

Target tenant whose TIL request to resolve. Honored only for a platform service account; any other caller passing it gets 403. A platform caller may resolve a tenant's TIL when the acting technician (see acting_end_user) is one of its recipients, or when it belongs to that tenant's Neo Support agent. Omit to resolve in the caller's own tenant.

note

string | null

Response

Success.

data

TilRequest · object

required

Show child attributes

Get started

Endpoints

Approve or reject a TIL request

Authorizations

Path Parameters

Body

Response