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POST
Add a passive call's notes to a ticket

Authorizations

Authorization
string
header
required

Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).

Path Parameters

call_id
string
required

Body

application/json

The ticket to put a passive call's notes on.

ticket_number
string
required

The ticket number as the PSA shows it, for example a spoken_ticket_numbers entry.

Response

Success.

data
PublicPassiveCall · object
required

Public projection of a passive_calls row: a call routed to the MSP's help desk while Neo takes notes, answered or not. No recording URL or binary content, as for PublicPhoneCall.

meta
object
required