Start an Insights analysis
Insights
Start an Insights analysis
Async. Queues a Temporal workflow that classifies the tenant’s recent tickets and computes ROI. Returns 202 with {analysis_id, status: PENDING}; poll /insights/status for progress and /insights/result for the completed output. 409 if an analysis is already running or a PSA sync is in progress. Trial accounts are capped to 25 completed analyses. hourly_rate is the MSP’s customer-facing ticket-handling rate (drives ROI dollars) — not Neo’s LLM cost.
POST
Start an Insights analysis
Authorizations
Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).
Body
application/json
