Accept a Neo Pulse handover request
A technician accepts a pending end-user→technician handover. Flips the request to accepted, DMs the tech the tracking ticket, notifies the other technicians, and opens the cross-tenant tech↔end-user group chat. Returns 200 with status (accepted / already_taken / expired / not_found) — these are outcomes the caller renders onto the card, not transport errors.
Authorizations
Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).
Path Parameters
Body
AAD object id of the technician who tapped Accept
Display name of the accepting technician
The technician's MSP M365 tenant id
Target tenant whose handover request to accept. Honored only for a platform service account (the Teams relay); any other caller passing it gets 403. Omit to accept in the caller's own tenant.
