curl --request POST \
--url https://api.neoagent.io/public-api/handover-requests/{request_id}/accept \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"technician_aad_id": "<string>",
"technician_name": "<string>",
"technician_tenant_id": "<string>",
"client_id": "<string>"
}
'import requests
url = "https://api.neoagent.io/public-api/handover-requests/{request_id}/accept"
payload = {
"technician_aad_id": "<string>",
"technician_name": "<string>",
"technician_tenant_id": "<string>",
"client_id": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
technician_aad_id: '<string>',
technician_name: '<string>',
technician_tenant_id: '<string>',
client_id: '<string>'
})
};
fetch('https://api.neoagent.io/public-api/handover-requests/{request_id}/accept', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.neoagent.io/public-api/handover-requests/{request_id}/accept",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'technician_aad_id' => '<string>',
'technician_name' => '<string>',
'technician_tenant_id' => '<string>',
'client_id' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.neoagent.io/public-api/handover-requests/{request_id}/accept"
payload := strings.NewReader("{\n \"technician_aad_id\": \"<string>\",\n \"technician_name\": \"<string>\",\n \"technician_tenant_id\": \"<string>\",\n \"client_id\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.neoagent.io/public-api/handover-requests/{request_id}/accept")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"technician_aad_id\": \"<string>\",\n \"technician_name\": \"<string>\",\n \"technician_tenant_id\": \"<string>\",\n \"client_id\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.neoagent.io/public-api/handover-requests/{request_id}/accept")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"technician_aad_id\": \"<string>\",\n \"technician_name\": \"<string>\",\n \"technician_tenant_id\": \"<string>\",\n \"client_id\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"accepted_by": "<string>",
"message": "<string>",
"status": "<string>"
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timings_ms": {},
"pagination": {
"has_more": true,
"next_cursor": "<string>"
},
"warnings": [
"<string>"
]
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}Accept a Neo Pulse handover request
A technician accepts a pending end-user→technician handover. Flips the request to accepted, DMs the tech the tracking ticket, notifies the other technicians, and opens the cross-tenant tech↔end-user group chat. Returns 200 with status (accepted / already_taken / expired / not_found) — these are outcomes the caller renders onto the card, not transport errors.
curl --request POST \
--url https://api.neoagent.io/public-api/handover-requests/{request_id}/accept \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"technician_aad_id": "<string>",
"technician_name": "<string>",
"technician_tenant_id": "<string>",
"client_id": "<string>"
}
'import requests
url = "https://api.neoagent.io/public-api/handover-requests/{request_id}/accept"
payload = {
"technician_aad_id": "<string>",
"technician_name": "<string>",
"technician_tenant_id": "<string>",
"client_id": "<string>"
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
technician_aad_id: '<string>',
technician_name: '<string>',
technician_tenant_id: '<string>',
client_id: '<string>'
})
};
fetch('https://api.neoagent.io/public-api/handover-requests/{request_id}/accept', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.neoagent.io/public-api/handover-requests/{request_id}/accept",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'technician_aad_id' => '<string>',
'technician_name' => '<string>',
'technician_tenant_id' => '<string>',
'client_id' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.neoagent.io/public-api/handover-requests/{request_id}/accept"
payload := strings.NewReader("{\n \"technician_aad_id\": \"<string>\",\n \"technician_name\": \"<string>\",\n \"technician_tenant_id\": \"<string>\",\n \"client_id\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.neoagent.io/public-api/handover-requests/{request_id}/accept")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"technician_aad_id\": \"<string>\",\n \"technician_name\": \"<string>\",\n \"technician_tenant_id\": \"<string>\",\n \"client_id\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.neoagent.io/public-api/handover-requests/{request_id}/accept")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"technician_aad_id\": \"<string>\",\n \"technician_name\": \"<string>\",\n \"technician_tenant_id\": \"<string>\",\n \"client_id\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"accepted_by": "<string>",
"message": "<string>",
"status": "<string>"
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timings_ms": {},
"pagination": {
"has_more": true,
"next_cursor": "<string>"
},
"warnings": [
"<string>"
]
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}{
"error": {
"code": "<string>",
"message": "<string>",
"details": {}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
}Authorizations
Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).
Path Parameters
Body
AAD object id of the technician who tapped Accept
Display name of the accepting technician
The technician's MSP M365 tenant id
Target tenant whose handover request to accept. Honored only for a platform service account (the Teams relay); any other caller passing it gets 403. Omit to accept in the caller's own tenant.
