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GET
/
public-api
/
callbacks
List callbacks
curl --request GET \
  --url https://api.neoagent.io/public-api/callbacks \
  --header 'Authorization: Bearer <token>'
import requests

url = "https://api.neoagent.io/public-api/callbacks"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.neoagent.io/public-api/callbacks', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.neoagent.io/public-api/callbacks",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.neoagent.io/public-api/callbacks"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.get("https://api.neoagent.io/public-api/callbacks")
  .header("Authorization", "Bearer <token>")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://api.neoagent.io/public-api/callbacks")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
{
  "data": [
    {
      "callback_id": "<string>",
      "created_in_psa_at": "2023-11-07T05:31:56Z",
      "entity_id": "<string>",
      "entity_number": "<string>",
      "error_message": "<string>",
      "failed_to_match_workflow_ids": [
        123
      ],
      "finished_processing_at": "2023-11-07T05:31:56Z",
      "matcher_run_id": "<string>",
      "started_workflow_ids": [
        123
      ],
      "workflow_matches": [
        {
          "error": true,
          "match_details": {
            "event_type": "<string>",
            "field_comparisons": [
              {
                "field_name": "<string>",
                "field_value": "<unknown>",
                "is_match": true,
                "operator": "<string>",
                "rule_value": "<unknown>"
              }
            ]
          },
          "match_reason": "<string>",
          "matched": true,
          "workflow_id": 123,
          "workflow_name": "<string>"
        }
      ]
    }
  ],
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "timings_ms": {},
    "pagination": {
      "has_more": true,
      "next_cursor": "<string>"
    },
    "warnings": [
      "<string>"
    ]
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}
{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  },
  "meta": {
    "request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  }
}

Authorizations

​
Authorization
string
header
required

Authorization: Bearer <token> where <token> is either a neo_sk_<env>_<secret> API key (service account) or a Microsoft Entra ID access token (dashboard user).

Query Parameters

​
entity_type
string

PSA entity type (e.g. TICKET).

​
entity_id
string

PSA entity id.

​
entity_number
string

PSA entity number (e.g. ticket number).

​
since
string

ISO-8601 lower bound on receipt time (≤ 7 days ago).

​
until
string

ISO-8601 upper bound on receipt time.

​
change_type
string

Comma-separated change types to include.

​
agent_id
integer

Only callbacks that matched (or failed to match) this agent.

​
filtered_only
boolean

If true, only callbacks that were filtered out.

​
page_size
integer

Items per page (1-200, default 50).

Response

Success.

​
data
Callback · object[]
required
​
meta
object
required