> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign Technician - Oversee Board

> Scheduled oversight to catch and assign unassigned tickets on specific boards

## Overview

Continuously monitor selected boards for unassigned tickets and automatically assign them to appropriate technicians.

<Info>
  This is a Scheduled workflow that runs at regular intervals and complements your triggered assignment workflows.
</Info>

## How it works

* Runs every hour
* Finds unassigned tickets on specific boards
* Sends them over to trigger Dispatch workflow

## Setup

<Steps>
  <Step title="Create the workflow">
    Name it "Assign Technician left unassigned" and set the type to Scheduled. Choose the interval (e.g., every 1 hour).
  </Step>

  <Step title="Configure filters">
    Filter for target boards and unassigned tickets.
  </Step>

  <Step title="Add Trigger Another Workflow">
    Pick the target Triggered Workflow. Set bypassing of filters depending on whether you want double filtering.
  </Step>
</Steps>

<Tip>
  You can set the schedule workflow to run only once in the morning instead of hourly for less frequent oversight.
</Tip>