> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign Technician - Adding Schedule Entry

> Assign a technician and automatically create a schedule entry for work

## Overview

Automatically assign tickets and place a schedule entry on the technician's calendar to ensure time is reserved for the work.

<Info>
  This is a Triggered workflow designed for tickets that need scheduled attention rather than immediate pickup.
</Info>

## How it works

* Selects a technician using your assignment rules
* Creates a calendar entry with the desired duration and description
* Assigns the ticket and leaves an internal note

## Setup

<Steps>
  <Step title="Create the workflow">
    Name it "Assign Technician - Adding Schedule Entry" and set the type to Triggered.
  </Step>

  <Step title="Configure filters">
    Target boards/queues and priorities where scheduling is preferred (e.g., low/medium priority).
  </Step>

  <Step title="Add Dispatch Ticket">
    Choose a technician pool. Enable workload balancing and calendar checks.
  </Step>

  <Step title="Add Create Schedule Entry">
    Set duration (e.g., 60–90 minutes), add a clear subject, and include the ticket number in the entry.
  </Step>

  <Step title="Add Ticket Note and Assign Ticket">
    Explain that the ticket was scheduled and assigned automatically.
  </Step>
</Steps>

## Best practices

* Use business hours for default scheduling windows
* Include clear instructions in the calendar entry
* Route urgent tickets to immediate assignment recipes instead