> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting to Neo Agent

> Syncro RMM connects automatically with the Syncro PSA — and how to connect it separately if you want a different token

## Most of the time, there is nothing to do

Syncro is one product with two surfaces, so **connecting the Syncro PSA connects the RMM as well**. If your API token can read assets, the Syncro RMM card on the Integrations page will already say **Connected**, using the same credentials.

<Info>
  Nothing to configure, and nothing to keep in sync: rotating your Syncro API token on the PSA updates the RMM at the same time.
</Info>

If the RMM card is **not** connected after you set up the PSA, the usual cause is the token's permissions — see [Creating an API Token](/integrations/psa/syncro/creating-api-token) and confirm **Assets** is included. Neo deliberately leaves the RMM disconnected rather than connecting one whose very first call would fail.

## Connecting with a different token

Connect the RMM here only if you want it to use its own credentials — for example a token scoped more narrowly than the PSA's.

<Steps>
  <Step title="Open the Integrations page">
    In the Neo dashboard, go to **Integrations**, then find **Syncro RMM** under the RMM category.
  </Step>

  <Step title="Enter your Syncro details">
    * **RMM URL** — your Syncro subdomain, e.g. `https://yourcompany.syncromsp.com`
    * **API key** — a Syncro API token whose permissions include **Assets**
  </Step>

  <Step title="Save">
    Neo verifies the token by reading your assets before saving. A token that cannot read assets is rejected at this point rather than failing later.
  </Step>
</Steps>

<Note>
  **A token you enter here is yours.** Once you connect the RMM manually, re-saving the Syncro PSA will not overwrite it, and switching your PSA away from Syncro will not remove it.
</Note>

## Disconnecting

Disconnecting the Syncro RMM from its card is remembered: re-saving the PSA later will not silently turn it back on. To re-enable it, connect it from the card again.

## Verifying

After connecting, devices appear on the next sync. To check sooner, open **Companies** and confirm devices are listed against the right customer — on a tenant running Syncro for both PSA and RMM, that mapping is exact rather than a name match.

<Tip>
  Before assuming something is missing, check [what the Syncro API cannot do](/integrations/rmm/syncro/overview#what-the-syncro-api-cannot-do) — most notably, Neo cannot run or report on scripts through Syncro, and Windows patch data does not exist for Mac or Linux devices.
</Tip>