> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with Neo from a ticket

> Ask your chat agents about the ticket you have open, from the Neo panel inside your PSA

The **Neo chat** tab of the Neo panel lets a technician chat with your chat agents about the ticket the panel is open on. Neo reads the ticket from your PSA and gives it to the agent with every message, so nobody pastes ticket details into the chat.

## Start a chat

**1. Open the Neo chat tab**

Open a ticket in your PSA, then open the **Neo chat** tab in the Neo panel. The line at the top confirms that the ticket is loaded.

**2. Pick an agent**

Pick a chat agent in the **Agent** list. The list shows the [Internal](https://docs.neoagent.io/chat-agents/building-a-chat-agent.md) chat agents you may message.

**3. Ask**

Type a question, or click a suggestion: **Summarize this ticket**, **What did Neo try?** or **Draft a reply**.

## What the agent knows

* **The ticket**: its fields, notes, time entries, configurations, contact and company. Neo reads it again with each message, so the agent also sees a note or a status change made since your last message.
* **Who is asking**: the agent knows which technician you are, from your PSA sign-in. "Assign this to me" and "log 15 minutes" act as you.
* **Everything else**: the agent's own tools and [permissions](https://docs.neoagent.io/core/agents.md), as in any other chat.

## Conversations

* Each technician has one conversation per ticket and agent. When you open the ticket again, the conversation continues where you left it.
* Click **New chat** to start a new conversation on the same ticket.
* Chat turns use credits the same way as [chat on the dashboard](https://docs.neoagent.io/chat-agents/sessions-and-billing.md).

## Who can chat

| Your PSA account | What you can use |
| - | - |
| Linked to a Neo technician and a Neo dashboard user | Every chat agent you may message on the dashboard |
| Linked to a Neo technician, no dashboard user | Chat agents shared with **All users** |
| Not linked to a Neo technician | No chat. Ask a Neo admin to sync technicians. |


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