> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting Lenovo to Neo

> Get a Lenovo eSupport API ClientID, save it in Neo, and turn Lenovo on per agent

You connect Lenovo once at the MSP level, with the ClientID Lenovo issues for its eSupport API.

## 1. Get a ClientID from Lenovo

Lenovo does not offer self-service keys for its eSupport API. Lenovo's eService team issues a ClientID to each customer, and sends it by email.

**1. Ask your Lenovo account manager**

Ask your Lenovo account manager or sales representative for access to the **eSupport WebAPI** (supportapi.lenovo.com), with **warranty** access (the WebAPI.Warranty role). Ask for parts, content, repair status or cases access too if your agents need them. As a Lenovo partner, you can also ask through the Lenovo Partner Program.

**2. Wait for Lenovo's email**

Lenovo's eService team emails you the ClientID, a token.

## 2. Add the ClientID in Neo

**1. Open Integrations**

In the Neo Dashboard, open **Integrations** and find the Lenovo card, under Customer Success.

**2. Save the ClientID**

Paste the **ClientID** and click **Save**. Neo looks up one warranty with it before saving, so a ClientID without warranty access is reported straight away.

## 3. Turn Lenovo on per agent or dashboard

Open the agent, go to the **Tools & Settings** tab, and configure the Lenovo block under **Tools & Integrations**. Pick a profile, or set each area:

| Area | Access levels you can pick | Notes |
| - | - | - |
| **Warranty and Contracts** | Disabled, Read Only | Warranty status and end dates by serial, contracts and warranty upgrade options. Every warranty job needs it. |
| **Products and Parts** | Disabled, Read Only | The model behind a serial, its parts, accessories, drivers and BIOS updates. |
| **Support Cases** | Disabled, Read Only, Read/Write | Lenovo cases, repair orders and service providers. Read/Write also opens a case with Lenovo, which emails the contact in the case, so Helpdesk and IT Admin ask a technician first. |

The **Read Only** profile opens nothing with Lenovo. A dashboard reads Lenovo the same way: give it **Warranty and Contracts** at Read Only.

See [Lenovo API](https://docs.neoagent.io/agents/tools/sales/lenovo-api.md) for what the agent can do.

## Set up an agent

Ask your Neo Support Agent for what you need, for example: "Add Lenovo warranty to my lifecycle dashboard: for each client's Lenovo devices, show the warranty end date from Lenovo, and show a device as not verified when Lenovo has no answer."


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