> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# GoTo Connect

> Let Neo agents see who is on the phone, log each call on a ticket, and manage your GoTo Connect phone system

GoTo Connect is a cloud phone system. Connect GoTo Connect, and Neo agents can see which technicians are on a call, open a ticket for each customer call with what was said, and make the phone changes your tickets ask for.

## What Neo can do with GoTo Connect

* See which technicians are on a call right now, and since when, so dispatch skips a technician who is on the phone
* Read each finished call: the caller, the technician who took it, the times, the outcome and GoTo's AI summary
* Read the transcript of a recorded call, and put a short summary of it on the ticket
* Open a ticket for each customer call and log the call on it as a time entry
* Read and change extensions and their forwarding, call queues and who is logged in to them, desk phones and phone numbers
* Read voicemails and their transcripts, faxes and texts, and send a text from a business number

Neo connects one GoTo Connect account, most often your own phone system. Neo does not listen to calls while they happen: GoTo gives apps the call record and its transcript after the call ends. Neo does not download recordings, voicemail audio or fax documents, and does not send faxes.

See [GoTo Connect API](https://docs.neoagent.io/agents/tools/communication/goto-connect-api.md) for the permission groups.

## Next steps

> [card] [Connect GoTo Connect](https://docs.neoagent.io/integrations/goto-connect/connecting-to-neo.md)
>
> Create an OAuth client and a personal access token for Neo, and save them in Neo.


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