> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting the Evernex Backup Portal to Neo

> Create a portal user for Neo in the Evernex Backup Portal and save it in Neo with your region's API address

You connect the Evernex Backup Portal once at the MSP level. One portal user covers every customer tenant it can see.

## 1. Create a portal user for Neo

**1. Open the users page**

Sign in to the Evernex Backup Portal as an administrator of your company, and open the page where you manage users.

**2. Create the user**

Create a user for Neo, such as `neo@yourmsp.com`, with a role that sees your tenants and their backup jobs. Give it a strong password.

**3. Let it sign in with its password**

Neo signs in with the user name and password, so the user must be able to sign in without a second factor. Keep the password only in Neo.

> [!WARNING]
>
> Changing the user's password or deleting the user in the portal cuts Neo off at once. Save the new password here when you change it.

## 2. Find your API address

The API address is the one of the region your portal runs in:

| Region | API address |
| - | - |
| Netherlands | `https://api-m365.nl.evernex.cloud` |
| Germany | `https://api-m365.de.evernex.cloud` |

Paste the API address, not the address of the portal's web page. Neo accepts only Evernex's own addresses, and sends the password only over HTTPS.

## 3. Add the user in Neo

**1. Open Integrations**

In the Neo Dashboard, open **Integrations** and find the Evernex Backup Portal card, under Backup.

**2. Save the settings**

Enter the API address, the user name and the password, and click **Save settings**. Neo signs in and lists your tenants before saving, so a wrong address or password is rejected straight away.

Neo then maps your tenants to your PSA companies. Check the **Organization Mapping** tab on the card, and confirm or correct each suggested match.

## 4. Turn the Evernex Backup Portal on per agent

Open the agent, go to its **Tools & Settings** tab, click **Backup**, and expand the **Evernex Backup Portal** block. Pick one of its **Presets**, or set each area yourself:

| Area | Access levels you can pick | Notes |
| - | - | - |
| **Backup Jobs** | Disabled, Read Only | Backup jobs, their latest state, sessions and session logs. Turn on for an agent that works backup tickets. |
| **Licences & Storage** | Disabled, Read Only | Licensed users, and licence and storage use. |
| **Tenants** | Disabled, Read Only, Read / Write | Your customers' tenants and pending tenant requests. |
| **Resellers** | Disabled, Read Only, Read / Write | Resellers and their tenants. |
| **Portal Users** | Disabled, Read Only, Read / Write | The portal's users, roles and profile settings. |
| **Infrastructure** | Disabled, Read Only, Read / Write | Backup servers, repositories, S3 credentials and storage subscription models. |

| Preset | What runs on its own | What asks a technician |
| - | - | - |
| **Read Only** | Every read | No write is allowed |
| **Helpdesk** | Every read | A change to a tenant; no other write is allowed |
| **IT Admin** | Every read, tenants, resellers and storage models | Deleting a portal user, and the writes that always ask (a new portal user among them) |
| **Full Automation** | Every read and write | Only the writes that always ask |

See [Evernex Backup Portal API](https://docs.neoagent.io/agents/tools/backup/evernex-api.md) for what the agent can read and change.


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