> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Automated sequences of actions that process tickets, update data, and notify users

Workflows execute a sequence of [actions](/core/actions) that can be triggered or scheduled to run on a regular basis. It's a great way to automate repetitive tasks that always needs to happen regardless of an incoming ticket's context (i.e ticket triage, dispatching tickets to technicians, etc.)

<Tip>
  Not sure whether your use case belongs in a workflow or an [agent](/core/agents)? See [Workflows vs Agents](/core/workflows-vs-agents).
</Tip>

## Building Your First Workflow

Watch the following 1-min video to get started with setting up your first workflow with Neo Agent:

<iframe className="w-full aspect-video rounded-xl" src="https://www.loom.com/embed/be903a4f0b754543871558895857387a?sid=5cd0d3f7-6d83-46dc-b0cf-9429a45db828" title="Workflows Demo" allowFullScreen />

## Best Practices

<CardGroup cols={1}>
  <Card title="Start simple" icon="vial">
    Setup a workflow with a single action (i.e Ticket Triage) so you can see how Neo works in your environment
  </Card>

  <Card title="Review the workflow's decisions" icon="eye">
    Monitor workflow decisions closely when first deployed to ensure quality using the Event History tab.
  </Card>

  <Card title="Iterate based on feedback" icon="pen-to-square">
    Refine the workflow's filters and actions so it's aligned with what you want it to do.
  </Card>
</CardGroup>