> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reading Images & Screenshots

> Neo automatically reads image attachments on tickets — screenshots, error screens, spreadsheets — with a vision model, so agents can see and reason over what's in them. No OCR or extra setup needed.

When a ticket has an image attached — a screenshot, an error screen, a photo of a device, a capture of a spreadsheet — Neo **reads the image and reasons over what's in it**. You don't need to OCR it first or ask the sender to retype the data: Neo sees the content of the picture as part of the ticket.

## How it works

Neo automatically detects image attachments on a ticket and runs each one through a vision model. The model produces a description of what the image contains, and that description is added to the ticket context the agent works from. From there it's treated like any other ticket content — the agent can pull a figure off a spreadsheet screenshot, read an error message from a screen capture, or factor a photo into its diagnosis and dispatch decision.

This is **built in, not a tool you enable**. There's no "read image" or "OCR" entry in the agent's tool list and nothing to configure — image reading happens as part of loading the ticket, so any agent that reads the full ticket gets the image content automatically. (Because it isn't a tool, you won't find it on the [Tools Overview](/agents/tools/overview) page — it's a capability of how Neo reads tickets.)

## What's supported

|             |                                                                                                                                                                                                              |
| ----------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Where**   | Image attachments on PSA tickets — ConnectWise, Autotask, Halo, and ServiceNow. Both images attached to the ticket (or to its notes / time entries) and images referenced inline in note text are picked up. |
| **Formats** | Standard screenshot / photo formats: **PNG** and **JPEG**.                                                                                                                                                   |
| **Size**    | Up to roughly **15 MB** per image. Larger images are automatically compressed to fit; anything that still can't be processed is skipped with a note in the ticket context rather than silently dropped.      |
| **Setup**   | None. It's automatic for every agent that reads tickets — no toggle, no add-on.                                                                                                                              |

## Good to know

* **Neo reads the picture's *content*, not a guaranteed pixel-perfect transcription.** For a spreadsheet screenshot Neo will read the visible figures and labels; for a very dense or low-resolution capture, exporting the underlying data (e.g. a CSV) is still the most reliable way to get every value across.
* **Non-image documents** (PDFs, Office files) are handled by Neo's document tooling, not the image reader — this capability is specifically for raster images (PNG / JPEG).
* **It's about images on tickets.** This is the supported path for "someone sent in a screenshot": attach it to the ticket and Neo reads it. Image content pasted into other surfaces isn't read the same way — keep the image on the ticket so the agent can act on it.