> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Index of Neo's four core concepts — triggers & schedules, ticket filters, workflows, and agents — and when to use each.

Neo Agent is organized around a few core concepts. Understanding these will help you design reliable, scalable automations.

## Key concepts

<Columns cols={2}>
  <Card title="Triggers & Schedules" icon="clock" href="/core/triggers-and-schedules/intro">
    Define when a workflow or agent runs—on ticket events (Triggered) or on a schedule (Scheduled)
  </Card>

  <Card title="Filter Tickets" icon="filter" href="/core/filter-tickets">
    Target which tickets to process using deterministic and AI filters, with AND/OR logic
  </Card>

  <Card title="Workflows" icon="pen-to-square" href="/core/workflows">
    Automated sequences of smart actions that process tickets, update data, and notify users
  </Card>

  <Card title="Agents" icon="robot" href="/core/agents">
    Autonomous agents that can work a ticket from start to finish using a choice of tools/actions at it's disposal to achieve a specific objective
  </Card>
</Columns>

<Card title="Workflows vs Agents — which one to pick" icon="route" href="/core/workflows-vs-agents">
  Quick decision guide: start with workflows for triage, dispatch, resolution, escalation, and merge; use agents for everything else.
</Card>