> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Filter tickets > Combine deterministic and AI filters with AND/OR logic to target the right work Filters determine which tickets a workflow will process. You can use either *Deterministic filters* (i.e Status = `New`) or *AI filters* (i.e Ticket content is related to `printer issue`) to target the right tickets. ## Deterministic filters Deterministic filters match explicit criteria like queue, status, priority, and company. They are predictable and fast. Example below when trying to filter for all tickets that are from a company called `Autotask Corporation` and are in a `New` status. Deterministic filter configuration for tickets ## AI filters AI filters capture intent across inconsistent fields and text. They reduce noise and catch edge cases. Example below when trying to filter for all tickets that are related to a `printer issue`. AI filter configuration for tickets ## Building your filters using AI We get that building filters can sometimes be a bit tricky. So to make this easier, you can get Neo to build your filters for you using the `Generate Rules` button. You'd specify, in natural language, what you want to filter for and Neo will build the filters for you. Modal to generate and refine AI filters