> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Neo Support Agent

> The Neo-managed chat agent every MSP gets — answers Neo configuration questions and searches your docs and tickets

Every MSP has a **Neo Support Agent**: a chat agent built and maintained by Neo. It answers questions about your Neo setup ("why didn't this workflow trigger?", "how do I enable test mode?") and can search your own documentation and past tickets to help technicians.

## What it can do

| Capability                                     | How                                                                                                                                                                                                                                   |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Answer Neo product and configuration questions | Reads your workflows, agents, settings, and execution history through Neo's own API, plus the public docs                                                                                                                             |
| Search your knowledge base                     | Documentation search across your connected doc systems                                                                                                                                                                                |
| Search your tickets                            | Finds similar past tickets and summarizes them                                                                                                                                                                                        |
| Look things up on the web                      | Web fetch for vendor docs and KB articles                                                                                                                                                                                             |
| Build and manage your skills                   | Compiles a [custom skill](/agents/skills/custom-skills) from a past run (or a description), tests it, and saves it to your Skills tab                                                                                                 |
| Manage agent memories                          | Views, adds, corrects, pins, and removes the [memories](/core/memory) Neo recalls into agent runs — e.g. "why does Neo keep saying our VPN is Cisco?" → find the wrong fact and replace it. Every change asks for your approval first |

## What it can access

The Neo Support Agent automatically gets **read-only** access to your connected PSA and documentation systems — no setup needed. It cannot write to your PSA, run scripts, or touch Microsoft 365. Sensitive permission groups are excluded.

It can also curate your Neo configuration on your behalf — agents, settings, skills, and [agent memories](/core/memory). Agent edits (like updating an agent's custom instructions) apply directly once you confirm the exact change in the conversation — you're the approver, so there's no second approval card. Higher-blast-radius writes — deleting an agent, tenant-wide settings, disconnecting an integration, memory changes — still show an inline approval card first, so nothing destructive happens without an explicit approve click.

## Managed by Neo

Its configuration — instructions, tools, model — is owned by Neo and updated centrally, so every MSP always runs the latest version. That's why it shows a **Managed by Neo** badge and can't be edited or deleted in the dashboard.

## Copy it for a head start

You can't edit the Neo Support Agent itself, but you can **copy** it. Open it from the [**Chat**](https://dashboard.neoagent.io/chat) page and click **Copy Agent** — Neo creates *your own* editable Internal chat agent, pre-loaded with the Neo Support Agent's instructions and read-only toolbox. The copy is fully yours: rename it, rewrite the instructions, and add write tools (PSA updates, Microsoft 365, RMM) to turn a read-only assistant into one of the [internal patterns](/chat-agents/building-a-chat-agent#what-technicians-use-internal-chat-agents-for) above.

## Where to find it

* **Dashboard** — first card on the [**Chat**](https://dashboard.neoagent.io/chat) page (admins only), and the **Need help?** button in the bottom-right corner of every page (all users).
* **Microsoft Teams** — install the [Neo AI Agent app](/integrations/teams/intro) and message it directly (@mention it in group chats).

<Note>
  The Neo Support Agent is Neo's own managed assistant. To put one of **your own** agents — your prompt, your tools, your branding — in front of your technicians in Teams, build a [custom internal bot](/integrations/teams/internal-bot) instead (or [copy this one](#copy-it-for-a-head-start) to skip the blank start). That page compares the two side by side.
</Note>

## Billing

Its support tooling (Neo API, web fetch, approvals) is free to use. Chat-agent billing more broadly is still being finalized — see [Sessions & billing](/chat-agents/sessions-and-billing).