> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # List outbound calls: calls agents had Neo place to a ticket's contact > Calls that an agent with the Call Ticket Contact tool had Neo place to the contact of a ticket, newest first, at most the newest 1,000. Only the calls of agents the caller may view. Each row names the agent and its run (`agent_run_id`), the ticket and its PSA link, the contact, the Neo number the call came from and the number called, the brief and the voicemail message the agent wrote, when Neo placed it (`placed_at`, null while it waits in Neo's queue), how the call ended (`outcome`, null while it is queued or runs, and `outcome_reason`), whether the person asked not to be called again (`do_not_call`), the duration and the transcript. Outbound calls are not recorded, and they are not in `GET /phone/calls`. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json get /public-api/phone/outbound-calls openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/phone/outbound-calls: get: tags: - Phone Agent summary: 'List outbound calls: calls agents had Neo place to a ticket''s contact' description: >- Calls that an agent with the Call Ticket Contact tool had Neo place to the contact of a ticket, newest first, at most the newest 1,000. Only the calls of agents the caller may view. Each row names the agent and its run (`agent_run_id`), the ticket and its PSA link, the contact, the Neo number the call came from and the number called, the brief and the voicemail message the agent wrote, when Neo placed it (`placed_at`, null while it waits in Neo's queue), how the call ended (`outcome`, null while it is queued or runs, and `outcome_reason`), whether the person asked not to be called again (`do_not_call`), the duration and the transcript. Outbound calls are not recorded, and they are not in `GET /phone/calls`. operationId: public_api.phone_outbound_calls_get parameters: [] responses: '200': content: application/json: schema: properties: data: items: $ref: '#/components/schemas/PublicOutboundCall' type: array meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: PublicOutboundCall: description: >- Public projection of a `phone_outbound_calls` row: a call an agent had Neo place to the contact of a ticket. properties: agent_id: description: The agent that asked for the call. title: Agent Id type: integer agent_name: title: Agent Name type: string agent_run_id: anyOf: - type: string - type: 'null' description: >- The run of the agent that asked for the call, for `GET /executions/{execution_id}`; it continues after the call. title: Agent Run Id answered_at: anyOf: - format: date-time type: string - type: 'null' title: Answered At call_brief: description: >- What the agent told the phone agent: why it called, what to find out and what it could share. title: Call Brief type: string call_id: title: Call Id type: string contact_name: description: The ticket's contact, whom Neo asked for. title: Contact Name type: string created_at: description: When the agent asked for the call and Neo started to dial. format: date-time title: Created At type: string do_not_call: description: >- The person asked not to be called again; Neo refuses later calls from this MSP's agents to this number. title: Do Not Call type: boolean duration_seconds: anyOf: - type: number - type: 'null' description: >- From the answer to the hang-up; 0 when nobody answered. Billed like an inbound call. title: Duration Seconds finished_at: anyOf: - format: date-time type: string - type: 'null' title: Finished At from_number: description: The Neo number the call came from. title: From Number type: string id: title: Id type: integer outcome: anyOf: - enum: - ANSWERED - VOICEMAIL - NO_ANSWER - BUSY - FAILED - NOT_PLACED - UNKNOWN type: string - type: 'null' description: >- `ANSWERED`, `VOICEMAIL` (Neo left the voicemail message), `NO_ANSWER`, `BUSY` (busy or declined), `FAILED` (not connected), `NOT_PLACED` (it waited in the queue and Neo never dialed, for example because calling hours ended) or `UNKNOWN`; null while the call is queued or runs. A new value is additive. title: Outcome outcome_reason: anyOf: - type: string - type: 'null' description: Why a `FAILED` or `NOT_PLACED` call did not ring. title: Outcome Reason placed_at: anyOf: - format: date-time type: string - type: 'null' description: >- When Neo placed the call; null while it waits in Neo's queue, which places calls one after another. title: Placed At ticket_id: title: Ticket Id type: string ticket_reference: description: The ticket number as the PSA shows it. title: Ticket Reference type: string ticket_url: anyOf: - type: string - type: 'null' description: The PSA link of the ticket; null when the PSA gave none. title: Ticket Url to_number: description: 'The number Neo called: one the PSA holds for the contact.' title: To Number type: string transcription: anyOf: - type: string - type: 'null' description: >- `User:` / `Assistant:` lines; null when nobody answered. Outbound calls are not recorded. title: Transcription voicemail_message: anyOf: - type: string - type: 'null' description: >- What Neo says if a voicemail box answers, as the agent wrote it; null for Neo's short default. title: Voicemail Message required: - id - call_id - created_at - agent_id - agent_name - ticket_id - ticket_reference - ticket_url - agent_run_id - contact_name - from_number - to_number - call_brief - voicemail_message - placed_at - outcome - outcome_reason - do_not_call - answered_at - finished_at - duration_seconds - transcription title: PublicOutboundCall type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.