> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Tickets one agent ran on, each counted once, by how it ended > One row per ticket the agent finished a run on in the window, where the other performance endpoints count runs. Each ticket carries the agent's last finished run's `execution_quality` (its verdict, the figure behind "Goal fully met") and the last ticket status the agent set on it, as the PSA names it. `total_tickets`, `by_last_execution_quality` and `by_last_status_set` count every ticket; `last_quality` and `last_status` narrow `tickets`, `matching_tickets` and `tickets_truncated`. Runs of a SCHEDULED sweep, which carry no single ticket, are not counted, and a Workflow sets no `last_status_set`. One agent per call, because a ticket's last run across agents is often another agent's, such as a QA workflow that runs after a resolver. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json get /public-api/performance/ticket-outcomes openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/performance/ticket-outcomes: get: tags: - Performance summary: Tickets one agent ran on, each counted once, by how it ended description: >- One row per ticket the agent finished a run on in the window, where the other performance endpoints count runs. Each ticket carries the agent's last finished run's `execution_quality` (its verdict, the figure behind "Goal fully met") and the last ticket status the agent set on it, as the PSA names it. `total_tickets`, `by_last_execution_quality` and `by_last_status_set` count every ticket; `last_quality` and `last_status` narrow `tickets`, `matching_tickets` and `tickets_truncated`. Runs of a SCHEDULED sweep, which carry no single ticket, are not counted, and a Workflow sets no `last_status_set`. One agent per call, because a ticket's last run across agents is often another agent's, such as a QA workflow that runs after a resolver. operationId: public_api.performance_ticket_outcomes_get parameters: - description: >- The agent whose tickets to count. 404 when the caller cannot view it. in: query name: agent_id required: true schema: type: integer - description: ISO-8601 window start (inclusive), on the run's start time. in: query name: from required: true schema: type: string - description: ISO-8601 window end (exclusive). in: query name: to required: true schema: type: string - description: >- Comma-separated `last_execution_quality` values the `tickets` list keeps: FULLY_RESOLVED, PARTIALLY_RESOLVED, INSUFFICIENT_TOOLS, FAILED. in: query name: last_quality required: false schema: type: string - description: >- The `last_status_set` the `tickets` list keeps, matched whole and ignoring case and outer spaces. in: query name: last_status required: false schema: type: string responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/TicketOutcomes' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: TicketOutcomes: description: Tickets one agent ran on in the window, counted once each. properties: by_last_execution_quality: description: '`total_tickets` split by `last_execution_quality`, largest first.' items: $ref: '#/components/schemas/OutcomeCount' title: By Last Execution Quality type: array by_last_status_set: description: '`total_tickets` split by `last_status_set`, largest first.' items: $ref: '#/components/schemas/OutcomeCount' title: By Last Status Set type: array matching_tickets: description: How many tickets pass `last_quality` and `last_status`. title: Matching Tickets type: integer tickets: description: >- The tickets that pass `last_quality` and `last_status`, newest last run first. The counts above ignore those two filters. items: $ref: '#/components/schemas/TicketOutcome' title: Tickets type: array tickets_truncated: description: >- True when `matching_tickets` is more than the 1000 rows `tickets` returns; narrow the window or the filters. title: Tickets Truncated type: boolean total_tickets: description: Distinct tickets the agent finished a run on in the window. title: Total Tickets type: integer required: - total_tickets - by_last_execution_quality - by_last_status_set - tickets - matching_tickets - tickets_truncated title: TicketOutcomes type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object OutcomeCount: properties: tickets: title: Tickets type: integer value: anyOf: - type: string - type: 'null' description: >- The quality or status counted; null counts the tickets that have none. title: Value required: - value - tickets title: OutcomeCount type: object TicketOutcome: description: One ticket the agent ran on in the window. properties: agent_id: title: Agent Id type: integer agent_name: anyOf: - type: string - type: 'null' title: Agent Name entity_id: title: Entity Id type: string entity_number: anyOf: - type: string - type: 'null' title: Entity Number last_execution_id: title: Last Execution Id type: string last_execution_quality: anyOf: - enum: - FULLY_RESOLVED - PARTIALLY_RESOLVED - INSUFFICIENT_TOOLS - FAILED type: string - type: 'null' description: >- The verdict the agent gave at the end of its last finished run on the ticket. Null for a Workflow, which gives none. title: Last Execution Quality last_execution_status: title: Last Execution Status type: string last_run_at: format: date-time title: Last Run At type: string last_status_set: anyOf: - type: string - type: 'null' description: >- The last ticket status the agent set on this ticket in the window, as the PSA names it. A status set through Update Ticket Fields is recorded just before the write, so one the PSA refused still shows. Null when the agent did not set a status, and always for a Workflow. title: Last Status Set runs: description: The agent's finished runs on this ticket in the window. title: Runs type: integer required: - entity_id - entity_number - agent_id - agent_name - runs - last_execution_id - last_execution_status - last_execution_quality - last_run_at - last_status_set title: TicketOutcome type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.