> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Callback-processing funnel > End-to-end pipeline metrics for the caller's tenant — webhook receipt → concurrency cap → event processing → workflow execution → PSA API calls. Drives the `investigate-processing-performance` discipline: durations, counts, and ratios only. **Never** returns LLM / provider cost (token spend, $) — customer-facing credits exposure is on the billing endpoints, not here. Default window 24h; max 7d. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json get /public-api/observability/callback-funnel openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/observability/callback-funnel: get: tags: - Observability summary: Callback-processing funnel description: >- End-to-end pipeline metrics for the caller's tenant — webhook receipt → concurrency cap → event processing → workflow execution → PSA API calls. Drives the `investigate-processing-performance` discipline: durations, counts, and ratios only. **Never** returns LLM / provider cost (token spend, $) — customer-facing credits exposure is on the billing endpoints, not here. Default window 24h; max 7d. operationId: public_api.observability_callback_funnel_get parameters: - description: ISO-8601 lower bound (UTC). Default = `until - 24h`. in: query name: since required: false schema: type: string - description: ISO-8601 upper bound (UTC). Default = now. in: query name: until required: false schema: type: string responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/CallbackFunnel' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: CallbackFunnel: properties: callbacks: $ref: '#/components/schemas/CallbacksBlock' concurrency_cap: $ref: '#/components/schemas/ConcurrencyCapBlock' events_processed: $ref: '#/components/schemas/EventsProcessedBlock' psa_api: $ref: '#/components/schemas/PsaApiBlock' window: $ref: '#/components/schemas/TenantLocalWindow' workflows_triggered: $ref: '#/components/schemas/WorkflowsTriggeredBlock' required: - window - callbacks - concurrency_cap - events_processed - workflows_triggered - psa_api title: CallbackFunnel type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object CallbacksBlock: properties: by_change_type: additionalProperties: type: integer title: By Change Type type: object filtered_out: title: Filtered Out type: integer received: title: Received type: integer unique_entities: title: Unique Entities type: integer webhook_delivery_p95_seconds: anyOf: - type: number - type: 'null' title: Webhook Delivery P95 Seconds required: - received - by_change_type - unique_entities - webhook_delivery_p95_seconds - filtered_out title: CallbacksBlock type: object ConcurrencyCapBlock: properties: exhausted_count: title: Exhausted Count type: integer max_wait_seconds: anyOf: - type: number - type: 'null' title: Max Wait Seconds p95_wait_seconds: anyOf: - type: number - type: 'null' title: P95 Wait Seconds required: - p95_wait_seconds - max_wait_seconds - exhausted_count title: ConcurrencyCapBlock type: object EventsProcessedBlock: properties: count: title: Count type: integer p95_actual_work_seconds: anyOf: - type: number - type: 'null' title: P95 Actual Work Seconds p95_configured_sleep_seconds: anyOf: - type: number - type: 'null' title: P95 Configured Sleep Seconds p95_total_duration_seconds: anyOf: - type: number - type: 'null' title: P95 Total Duration Seconds required: - count - p95_total_duration_seconds - p95_configured_sleep_seconds - p95_actual_work_seconds title: EventsProcessedBlock type: object PsaApiBlock: properties: calls: title: Calls type: integer failures: title: Failures type: integer p95_wait_seconds: anyOf: - type: number - type: 'null' title: P95 Wait Seconds required: - calls - p95_wait_seconds - failures title: PsaApiBlock type: object TenantLocalWindow: properties: since: format: date-time title: Since type: string timezone: title: Timezone type: string until: format: date-time title: Until type: string required: - since - until - timezone title: TenantLocalWindow type: object WorkflowsTriggeredBlock: properties: finished: title: Finished type: integer useful_vs_evaluated_ratio_pct: anyOf: - type: number - type: 'null' title: Useful Vs Evaluated Ratio Pct required: - finished - useful_vs_evaluated_ratio_pct title: WorkflowsTriggeredBlock type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ````