> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Turn the Neo panel on ServiceNow ticket forms on or off > `{"enabled": true}` installs Neo's panel records in the tenant's ServiceNow, or sets them right, and puts the panel on the form of every supported ticket type. It is safe to repeat and keeps the signing secret. `{"enabled": false}` deletes the records and the signing secret; enabling again makes a new one. Neo makes the signing secret; no request carries one. Needs a tenant admin, and Neo's ServiceNow account needs the `admin` role. Returns the new state. `400` on any other body; `403` without an admin; `404 integration_not_connected` when the tenant's connected PSA is not ServiceNow; `409 servicenow_neo_panel_refused` with `details.reason` `PERMISSION` (Neo's ServiceNow account lacks the admin role; the message says how to add it), `OTHER_TENANT` (another Neo account owns the panel in this ServiceNow), `CUSTOM_DOMAIN` (the ServiceNow address does not end in .service-now.com), `SECRET_NOT_APPLIED` (Neo could not make every server use a new or revoked secret and changed nothing in ServiceNow; try again in a minute) or `SERVICENOW_REFUSED`. Writes are limited per tenant (`429` over the limit). ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/servicenow-neo-panel openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/integrations/servicenow-neo-panel: put: tags: - Integrations summary: Turn the Neo panel on ServiceNow ticket forms on or off description: >- `{"enabled": true}` installs Neo's panel records in the tenant's ServiceNow, or sets them right, and puts the panel on the form of every supported ticket type. It is safe to repeat and keeps the signing secret. `{"enabled": false}` deletes the records and the signing secret; enabling again makes a new one. Neo makes the signing secret; no request carries one. Needs a tenant admin, and Neo's ServiceNow account needs the `admin` role. Returns the new state. `400` on any other body; `403` without an admin; `404 integration_not_connected` when the tenant's connected PSA is not ServiceNow; `409 servicenow_neo_panel_refused` with `details.reason` `PERMISSION` (Neo's ServiceNow account lacks the admin role; the message says how to add it), `OTHER_TENANT` (another Neo account owns the panel in this ServiceNow), `CUSTOM_DOMAIN` (the ServiceNow address does not end in .service-now.com), `SECRET_NOT_APPLIED` (Neo could not make every server use a new or revoked secret and changed nothing in ServiceNow; try again in a minute) or `SERVICENOW_REFUSED`. Writes are limited per tenant (`429` over the limit). operationId: public_api.servicenow_neo_panel_update_put parameters: [] requestBody: content: application/json: schema: $ref: '#/components/schemas/PublicServiceNowNeoPanelUpdate' required: true responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/PublicServiceNowNeoPanel' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: PublicServiceNowNeoPanelUpdate: properties: enabled: title: Enabled type: boolean required: - enabled title: PublicServiceNowNeoPanelUpdate type: object PublicServiceNowNeoPanel: properties: checkable: title: Checkable type: boolean enabled: title: Enabled type: boolean installed: title: Installed type: boolean no_form: items: type: string title: No Form type: array shown_on: items: type: string title: Shown On type: array up_to_date: title: Up To Date type: boolean required: - enabled - installed - up_to_date - shown_on - no_form - checkable title: PublicServiceNowNeoPanel type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.