> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Turn the Neo panel in ConnectWise tickets on or off > `{"enabled": true}` creates Neo's Manage Hosted API row in the tenant's ConnectWise (a pod 700 high on the Service Ticket screen, at every location), or sets its URL and origin right and switches it back on, keeping the MSP's description, type, height and locations. It is safe to repeat and also repairs the row. When Neo has no row yet and ConnectWise has one row of the older Neo pod at pod.neoagent.io on the Service Ticket screen, enabling moves that row to the new panel in place: it changes only the row's URL and origin and switches it on, and keeps its description, type, height and locations. An old pod row beside Neo's row stays as it is. `{"enabled": false}` switches the row off and keeps it. Neo never changes another row. Needs a tenant admin. Returns the new state. `400` on any other body; `403` without an admin; `404 integration_not_connected` when the tenant's connected PSA is not ConnectWise; `409 connectwise_neo_panel_refused` when ConnectWise refuses the change, with `details.reason` `PERMISSION` (the API member's security role lacks Table Setup Add and Edit; the message says what to fix), `NOT_SUPPORTED` (this ConnectWise has no Manage Hosted API endpoint; the message gives the steps to add the row by hand), `SEVERAL_OLD_POD_ROWS` (ConnectWise has several old pod rows; Neo writes none, and the message lists them and asks the admin to keep one) or `CONNECTWISE_REFUSED`. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json put /public-api/integrations/connectwise-neo-panel openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/integrations/connectwise-neo-panel: put: tags: - Integrations summary: Turn the Neo panel in ConnectWise tickets on or off description: >- `{"enabled": true}` creates Neo's Manage Hosted API row in the tenant's ConnectWise (a pod 700 high on the Service Ticket screen, at every location), or sets its URL and origin right and switches it back on, keeping the MSP's description, type, height and locations. It is safe to repeat and also repairs the row. When Neo has no row yet and ConnectWise has one row of the older Neo pod at pod.neoagent.io on the Service Ticket screen, enabling moves that row to the new panel in place: it changes only the row's URL and origin and switches it on, and keeps its description, type, height and locations. An old pod row beside Neo's row stays as it is. `{"enabled": false}` switches the row off and keeps it. Neo never changes another row. Needs a tenant admin. Returns the new state. `400` on any other body; `403` without an admin; `404 integration_not_connected` when the tenant's connected PSA is not ConnectWise; `409 connectwise_neo_panel_refused` when ConnectWise refuses the change, with `details.reason` `PERMISSION` (the API member's security role lacks Table Setup Add and Edit; the message says what to fix), `NOT_SUPPORTED` (this ConnectWise has no Manage Hosted API endpoint; the message gives the steps to add the row by hand), `SEVERAL_OLD_POD_ROWS` (ConnectWise has several old pod rows; Neo writes none, and the message lists them and asks the admin to keep one) or `CONNECTWISE_REFUSED`. operationId: public_api.connectwise_neo_panel_update_put parameters: [] requestBody: content: application/json: schema: $ref: '#/components/schemas/PublicConnectWiseNeoPanelUpdate' required: true responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/PublicConnectWiseNeoPanel' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: PublicConnectWiseNeoPanelUpdate: properties: enabled: title: Enabled type: boolean required: - enabled title: PublicConnectWiseNeoPanelUpdate type: object PublicConnectWiseNeoPanel: properties: active: title: Active type: boolean connectwise_steps: items: type: string title: Connectwise Steps type: array description: title: Description type: string duplicate_rows: title: Duplicate Rows type: integer enabled: title: Enabled type: boolean installed: title: Installed type: boolean old_pod_row: title: Old Pod Row type: boolean old_pod_row_id: anyOf: - type: integer - type: 'null' title: Old Pod Row Id old_pod_row_ids: items: type: integer title: Old Pod Row Ids type: array state: enum: - 'OFF' - 'ON' - NEEDS_REPAIR title: State type: string turn_on_blocked_by_old_rows: title: Turn On Blocked By Old Rows type: boolean turn_on_moves_old_row: title: Turn On Moves Old Row type: boolean up_to_date: title: Up To Date type: boolean url: title: Url type: string required: - state - enabled - description - url - installed - active - up_to_date - duplicate_rows - old_pod_row - old_pod_row_ids - old_pod_row_id - turn_on_moves_old_row - turn_on_blocked_by_old_rows - connectwise_steps title: PublicConnectWiseNeoPanel type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.