> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Get the tenant's IT Glue settings > `connected`: whether the IT Glue API integration is connected. `general_docs_company_names`: the IT Glue organizations whose documents every company shares (Company Names for General Documentation on the dashboard). Agents working a client's ticket, the end-user bot and the phone agent read a client's own documents plus these, so an MSP whose shared runbooks sit in their own organization needs it set. `restricted_docs`: `EXCLUDE_ALL` (the default) or `INCLUDE_ALL`, whether the MSP's own agents may use documents IT Glue marks restricted; client-facing agents never use them. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json get /public-api/integrations/itglue-config openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/integrations/itglue-config: get: tags: - Integrations summary: Get the tenant's IT Glue settings description: >- `connected`: whether the IT Glue API integration is connected. `general_docs_company_names`: the IT Glue organizations whose documents every company shares (Company Names for General Documentation on the dashboard). Agents working a client's ticket, the end-user bot and the phone agent read a client's own documents plus these, so an MSP whose shared runbooks sit in their own organization needs it set. `restricted_docs`: `EXCLUDE_ALL` (the default) or `INCLUDE_ALL`, whether the MSP's own agents may use documents IT Glue marks restricted; client-facing agents never use them. operationId: public_api.itglue_config_get_get parameters: [] responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/PublicItglueConfig' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: PublicItglueConfig: description: The tenant's IT Glue settings. properties: connected: description: >- Whether the IT Glue API integration is connected. The general-documentation list exists only while it is. title: Connected type: boolean general_docs_company_names: description: >- The IT Glue organizations whose documents every company shares (Company Names for General Documentation on the dashboard). Names match the IT Glue organization names, without regard to case. Empty when none is set. items: type: string title: General Docs Company Names type: array restricted_docs: description: >- EXCLUDE_ALL (the default): no agent uses documents IT Glue marks restricted. INCLUDE_ALL: the MSP's own agents may use them, marked confidential. Client-facing agents and the phone agent never use them. enum: - EXCLUDE_ALL - INCLUDE_ALL title: Restricted Docs type: string required: - connected - general_docs_company_names - restricted_docs title: PublicItglueConfig type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.