> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # List an end user's tickets (Teams Tickets tab) > Serves the "Tickets" tab of a white-label Teams app: the signed-in end user's open tickets, and those closed in the last `closed_window_days` days, read live from the PSA. Not called with a Neo API key: the `Authorization: Bearer` token is the Teams tab SSO token that Microsoft Teams issues to the tab, and it identifies the user and their Microsoft 365 tenant. Returns 401 for an invalid token, 404 `channel_not_found` when the channel's app is not installed in that tenant or has the tab switched off, 409 `end_company_not_mapped` when the tenant is not linked to one of the MSP's companies, and 429 past 30 requests a minute per user. `state` is `NO_CONTACT` when no PSA contact at the user's company has their email address. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json get /public-api/end-user/tickets openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/end-user/tickets: get: tags: - End users summary: List an end user's tickets (Teams Tickets tab) description: >- Serves the "Tickets" tab of a white-label Teams app: the signed-in end user's open tickets, and those closed in the last `closed_window_days` days, read live from the PSA. Not called with a Neo API key: the `Authorization: Bearer` token is the Teams tab SSO token that Microsoft Teams issues to the tab, and it identifies the user and their Microsoft 365 tenant. Returns 401 for an invalid token, 404 `channel_not_found` when the channel's app is not installed in that tenant or has the tab switched off, 409 `end_company_not_mapped` when the tenant is not linked to one of the MSP's companies, and 429 past 30 requests a minute per user. `state` is `NO_CONTACT` when no PSA contact at the user's company has their email address. operationId: public_api.end_user_tickets_list_get parameters: - description: The white-label Teams channel whose app hosts the tab. in: query name: channel_id required: true schema: type: string responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/EndUserTicketsResponse' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: [] components: schemas: EndUserTicketsResponse: properties: closed_window_days: title: Closed Window Days type: integer open: items: $ref: '#/components/schemas/EndUserTicket' title: Open type: array recently_closed: items: $ref: '#/components/schemas/EndUserTicket' title: Recently Closed type: array state: enum: - OK - NO_CONTACT title: State type: string required: - state - open - recently_closed - closed_window_days title: EndUserTicketsResponse type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object EndUserTicket: properties: closed_at: anyOf: - format: date-time type: string - type: 'null' title: Closed At created_at: format: date-time title: Created At type: string reference: title: Reference type: string status: anyOf: - type: string - type: 'null' title: Status ticket_id: title: Ticket Id type: string title: title: Title type: string updated_at: format: date-time title: Updated At type: string url: anyOf: - type: string - type: 'null' title: Url required: - ticket_id - reference - title - status - created_at - updated_at - closed_at - url title: EndUserTicket type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object ````