> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Continue a ticket in the bot chat (Teams Tickets tab) > Serves the Chat about this button of a white-label Teams app's Tickets tab. The ticket must be one of the signed-in end user's open tickets. The bot says in their chat which ticket the conversation is now on, with its title and status when the channel shows them, and asks what they would like to know or add, in the language of `locale` (English when it has no translation). From the user's next reply the conversation continues that ticket, and the technician's client-facing updates on it reach this chat. Not called with a Neo API key: the `Authorization: Bearer` token is the Teams tab SSO token. Returns 401 for an invalid token, 404 `channel_not_found` when the channel's app is not installed in that tenant or has the tab switched off, 404 `ticket_not_available` when the ticket is not an open ticket of the user, 409 `end_company_not_mapped` when the tenant is not linked to one of the MSP's companies, and 429 past 30 requests a minute per user. It returns once the request is recorded and the confirmation is started, without waiting for delivery; `started` is false when either could not be done, and says nothing about delivery. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json post /public-api/end-user/tickets/chat-request openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/end-user/tickets/chat-request: post: tags: - End users summary: Continue a ticket in the bot chat (Teams Tickets tab) description: >- Serves the Chat about this button of a white-label Teams app's Tickets tab. The ticket must be one of the signed-in end user's open tickets. The bot says in their chat which ticket the conversation is now on, with its title and status when the channel shows them, and asks what they would like to know or add, in the language of `locale` (English when it has no translation). From the user's next reply the conversation continues that ticket, and the technician's client-facing updates on it reach this chat. Not called with a Neo API key: the `Authorization: Bearer` token is the Teams tab SSO token. Returns 401 for an invalid token, 404 `channel_not_found` when the channel's app is not installed in that tenant or has the tab switched off, 404 `ticket_not_available` when the ticket is not an open ticket of the user, 409 `end_company_not_mapped` when the tenant is not linked to one of the MSP's companies, and 429 past 30 requests a minute per user. It returns once the request is recorded and the confirmation is started, without waiting for delivery; `started` is false when either could not be done, and says nothing about delivery. operationId: public_api.end_user_tickets_chat_request_post parameters: [] requestBody: content: application/json: schema: $ref: '#/components/schemas/ChatAboutTicketRequest' required: true responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/ChatAboutTicketResponse' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: [] components: schemas: ChatAboutTicketRequest: properties: channel_id: minLength: 1 title: Channel Id type: string locale: anyOf: - type: string - type: 'null' default: null title: Locale ticket_id: minLength: 1 title: Ticket Id type: string required: - channel_id - ticket_id title: ChatAboutTicketRequest type: object ChatAboutTicketResponse: properties: started: title: Started type: boolean required: - started title: ChatAboutTicketResponse type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object ````