> ## Documentation Index > Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt > Use this file to discover all available pages before exploring further. # Send a technician's Live chat in Teams & Slack thread reply to the end user (relays only) > Platform key only. The reply goes to the end user's chat as the technician the speaker is mapped to (Teams AAD object id, or Slack user and confirmed email; never a display name), turns manual mode on, and adds an internal note to the ticket. `status`: `SENT`, `NOT_INBOX_THREAD`, `DUPLICATE` (the same `message_id` again), `EMPTY`, `UNMAPPED_TECHNICIAN`, `NO_CONVERSATION`, `CANNOT_SEND` or `NOT_DELIVERED`. `notice`, when set, is one line the relay posts in the thread. `403` for any other caller. ## OpenAPI ````yaml https://api.neoagent.io/public-api/openapi.json post /public-api/technician-inbox/replies openapi: 3.1.0 info: description: >- Neo's public contract for the dashboard ChatAgent, partner integrations, and MSP automation. Every response is wrapped in a `{data, meta}` envelope; errors use `{error: {code, message, details?}, meta: {request_id}}`. Authenticate with a `Bearer neo_sk__` API key (service account) or a Microsoft Entra ID JWT (dashboard user). Signed-URL endpoints (end-user feedback links) take a `signature` query parameter instead. title: Neo Public API version: 1.0.0 servers: - url: https://api.neoagent.io security: [] tags: - description: Service metadata — health, OpenAPI. name: Meta - description: Agents and workflows — read, version history, delete, stats. name: Agents - description: Agent/workflow execution history, sub-resources, retry/cancel. name: Executions - description: >- Every tool call the tenant's agents made in the last 30 days, within the caller's workflow access. name: Audit Log - description: PSA webhook events and their workflow-match results. name: Callbacks - description: Technician-in-the-loop approval requests. name: TIL requests - description: RMM script executions triggered by agents. name: RMM scripts - description: Dispatch-agent field-update decisions. name: Dispatch - description: The authenticated tenant. name: Tenant - description: Agent-builder schema catalogs (raw JSON payloads). name: Schemas - description: Escalate to the Neo team (HubSpot ticket). name: Escalation - description: Tenant settings. name: Settings - description: Tenant API-key management (dashboard JWT only). name: API keys - description: End-user feedback links (signed-URL auth). name: Feedback - description: End-client companies (CRUD + bulk-update). name: End companies - description: Channels — bind a CONVERSATIONAL agent to a transport (Teams or Slack). name: Channels - description: PSA/RMM/M365 integration status and connection management. name: Integrations - description: Technician roster (controls TIL routing and paging). name: Technicians - description: Future runs queued for TRIGGERED agents. name: Scheduled work - description: Subscription state and customer-facing credit usage (no provider $). name: Billing - description: Inbox messages and announcements. name: Inbox & Comms - description: Tenant-authored agent skills (CRUD) and the built-in skill catalog. name: Skills paths: /public-api/technician-inbox/replies: post: tags: - Channels summary: >- Send a technician's Live chat in Teams & Slack thread reply to the end user (relays only) description: >- Platform key only. The reply goes to the end user's chat as the technician the speaker is mapped to (Teams AAD object id, or Slack user and confirmed email; never a display name), turns manual mode on, and adds an internal note to the ticket. `status`: `SENT`, `NOT_INBOX_THREAD`, `DUPLICATE` (the same `message_id` again), `EMPTY`, `UNMAPPED_TECHNICIAN`, `NO_CONVERSATION`, `CANNOT_SEND` or `NOT_DELIVERED`. `notice`, when set, is one line the relay posts in the thread. `403` for any other caller. operationId: public_api.technician_inbox_reply_post parameters: [] requestBody: content: application/json: schema: $ref: '#/components/schemas/PublicInboxReply' required: true responses: '200': content: application/json: schema: properties: data: $ref: '#/components/schemas/PublicInboxReplyResult' meta: $ref: '#/components/schemas/SuccessMeta' required: - data - meta type: object description: Success. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Bad request — malformed input. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Unauthenticated — missing or invalid credentials. '403': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Forbidden — authenticated but not allowed. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Not found. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Conflict — the resource is in a state that blocks this operation. '422': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Request validation failed. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Rate limited — see Retry-After. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' description: Internal server error. security: - bearerAuth: [] components: schemas: PublicInboxReply: properties: message_id: title: Message Id type: string speaker: $ref: '#/components/schemas/PublicInboxSpeaker' text: title: Text type: string thread: $ref: '#/components/schemas/PublicInboxThreadRef' required: - thread - message_id - speaker - text title: PublicInboxReply type: object PublicInboxReplyResult: description: >- `status` SENT when the end user got the reply. `notice`, when set, is one line for the relay to post in the thread for the technician. properties: notice: anyOf: - type: string - type: 'null' title: Notice status: $ref: '#/components/schemas/PublicInboxReplyStatus' required: - status - notice title: PublicInboxReplyResult type: object SuccessMeta: properties: pagination: $ref: '#/components/schemas/Pagination' request_id: format: uuid type: string timings_ms: additionalProperties: type: number type: object warnings: description: >- Non-fatal warnings about the created/updated resource (e.g. an unhealthy PSA callback). items: type: string type: array required: - request_id - timings_ms type: object ErrorEnvelope: properties: error: properties: code: description: Stable machine-readable error code. type: string details: additionalProperties: true type: object message: type: string required: - code - message type: object meta: properties: request_id: format: uuid type: - string - 'null' type: object required: - error - meta type: object PublicInboxSpeaker: description: >- The reply's author as the platform verified it: the Teams AAD object id, or the Slack user id and the email Slack marked confirmed (null when it is not). properties: aad_object_id: anyOf: - type: string - type: 'null' title: Aad Object Id slack_confirmed_email: anyOf: - type: string - type: 'null' title: Slack Confirmed Email slack_user_id: anyOf: - type: string - type: 'null' title: Slack User Id required: - aad_object_id - slack_user_id - slack_confirmed_email title: PublicInboxSpeaker type: object PublicInboxThreadRef: description: >- A channel thread: `workspace_id` is the inbound Microsoft tenant id on Teams and the team id on Slack; `conversation_id` the channel's conversation id without `;messageid=`, or the Slack channel id; `root_message_id` the Teams activity id or Slack ts of the thread's first post. properties: conversation_id: title: Conversation Id type: string root_message_id: title: Root Message Id type: string transport: $ref: '#/components/schemas/PublicInboxTransport' workspace_id: title: Workspace Id type: string required: - transport - workspace_id - conversation_id - root_message_id title: PublicInboxThreadRef type: object PublicInboxReplyStatus: enum: - SENT - RELEASED - NOT_INBOX_THREAD - DUPLICATE - EMPTY - UNMAPPED_TECHNICIAN - NO_CONVERSATION - CANNOT_SEND - NOT_DELIVERED title: PublicInboxReplyStatus type: string Pagination: properties: has_more: type: boolean next_cursor: type: - string - 'null' required: - next_cursor - has_more type: object PublicInboxTransport: enum: - TEAMS - SLACK title: PublicInboxTransport type: string securitySchemes: bearerAuth: description: >- `Authorization: Bearer ` where `` is either a `neo_sk__` API key (service account) or a Microsoft Entra ID access token (dashboard user). scheme: bearer type: http ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.