> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Ticket Audit Trail

> Read the change history of a ticket: who changed what, and when

Neo gives the agent the same history format on ConnectWise, Autotask and Halo, and by default reads the last 7 days.

## What It Does

When enabled, the agent can:

* Read the history of a ticket, by default for the last 7 days
* Filter the history by text or by change type
* Page through a long history

Each change shows who made it and when.

## Which PSAs

ConnectWise, Autotask and Halo. ServiceNow and Syncro have no history endpoint the tool can read.

## How to Use

Use it when a decision depends on what happened to a ticket, for example:

* Do not reopen a ticket that a technician closed today
* Find who last changed the priority
* Check whether a ticket moved between boards or queues