> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Tickets by Content

> Search tickets based on their content and descriptions

The Find Tickets by Content tool allows Neo Agent to search your ticket history based on content similarity—finding tickets about similar issues.

## What It Does

When enabled, the agent can:

* Search tickets by description and note content
* Find similar past issues
* Detect duplicate tickets — including ones whose summary was reworded, since it matches by meaning rather than keywords
* Identify how similar problems were resolved
* Support ticket merging and bundling workflows

<Note>
  Ticket data syncs from your PSA every 24 hours, so results may have up to a 24-hour lag. If the search finds nothing for a recent time window, the tool automatically runs a real-time query against your PSA — scoped to the same company and date range — so a just-created duplicate that hasn't been indexed yet is still surfaced. No extra step is needed to catch same-day tickets.
</Note>

<Note>
  Results return up to 20 tickets. To keep the whole set readable at once, each ticket's summary is length-capped (long summaries are marked as truncated); when a match set would still be too large, the least-relevant tickets are trimmed with a note explaining how to narrow the search. The agent can always open a specific ticket to read its full content.
</Note>

## How to Use

Use this tool when you want the agent to:

* Find similar tickets for merge candidates
* Look up how past issues were resolved
* Identify patterns in recurring problems

### Example Use Cases

```
Find tickets about Outlook crashes from the past 30 days.
Search for tickets mentioning "VPN connection issues."
```