> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Configurations

> Search for configuration items relevant to tickets

The Find Configurations tool allows Neo Agent to search for configuration items (CIs) in your PSA that may be related to a ticket.

## What It Does

When enabled, the agent can:

* Search configuration items by name
* Match CIs to ticket issues
* Identify target devices for RMM operations

## How to Use

This tool helps the agent:

* Find devices mentioned in tickets
* Identify targets for script execution
* Link tickets to the correct configuration items

## Results

By default the tool returns a concise, ranked summary rather than every full record, so the agent can
quickly tell whether a single device matches:

* **Summary** — the total number of matches, a breakdown by device type and by source (PSA vs. RMM),
  and a match classification (a unique match, an ambiguous set that should go to a technician, or no
  match — with suggested next steps).
* **Top candidates** — the best matches, each with a 0–100 match score and the reasons it matched
  (for example: serial number, device name, contact, last-logged-in user). This is enough to pick or
  rule out a device without pulling every detail into view.

When the agent has narrowed down to a specific device, it can request the full configuration and
device records for that match.