> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# TeamGPS API

> Report CSAT, CES and NPS results from TeamGPS, flag negative feedback, and read scorecards, recognition, goals, meetings and reviews

The common uses are a scheduled report ("post last week's CSAT, CES and NPS in Teams"), an alert on each negative rating, and a question in chat ("how did Sam score this month?").

> [!NOTE]
>
> Automatically enabled when you configure TeamGPS permissions in your agent workflow, or on a dashboard.

## What It Does

* Read CSAT and CES ratings for any period: rating, comment, ticket number and title, board, the technicians on the ticket, and the client's company and contact
* Read the CSAT, CES and NPS summaries: scores, response rates, promoters, passives and detractors
* Count ratings for the whole team, per technician or per client, and list the negative ones
* Read client and employee custom survey campaigns, their statistics and answers
* Read each employee's scorecard KPIs per day, week, month or quarter
* Read recognition, points and reward redemptions, goals and strategic plans, meetings, tasks and performance reviews

TeamGPS's API cannot send a survey. CSAT and CES surveys go out in your PSA's closed-ticket email, and NPS and custom survey campaigns start in TeamGPS.

## Permission Groups

| Group | Covers |
| - | - |
| Client Feedback | CSAT and CES ratings with comment, ticket, board, technicians and the client's company, contact name and email; client NPS answers and scores; client custom survey campaigns, answers and statistics. Read only |
| Employee Surveys | Employee NPS answers and scores, and employee custom survey campaigns, answers and statistics. Read only |
| Employees | Your TeamGPS users: name, email, role, department, designation, manager, PSA member id, office, time zone, join date, date of birth and exit details. Read only |
| Scorecards | Each employee's KPIs: CSAT score, response rate, MSPbots KPIs and manual KPIs. Read only |
| Recognition & Rewards | Shoutouts, awards and point grants, point additions and deductions, gift card and reward redemptions. Read only |
| Goals & Strategy | Company, department, individual and Life By Design goals, and strategic plans. Read only |
| Meetings & Tasks | Group meetings and their events, 1:1 meetings with agenda notes and summaries, and tasks. Read only |
| Performance Reviews | Review cycles, each employee's review status, and the answers of both reviews. Read only |

## Access Profiles

| Profile | What it reads |
| - | - |
| **Read Only** | Client Feedback, Employees, Scorecards, Recognition & Rewards, Goals & Strategy |
| **Helpdesk** | The same as Read Only |
| **IT Admin** | Every group |
| **Full Automation** | Every group |

## Safety Controls

| Control | Behavior |
| - | - |
| **Read only** | TeamGPS's API only reads. Neo refuses any call that would write; the scorecard fetch is a POST that reads |
| **Confidential answers off by default** | The Read Only and Helpdesk profiles leave employee survey answers, review answers and 1:1 notes off |
| **Rate limit** | TeamGPS allows 60 calls a minute; Neo paces its calls to stay under it |


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