> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Execute RMM Script

> Find and run scripts from your RMM library on target devices to fix issues automatically

This tool lets a Neo Agent find a relevant script in your RMM's library, run it on the right device, wait for the job to finish, and act on the result — close the ticket on success, escalate or try an alternative on failure. It's how Neo does zero-touch remediation.

<Info>
  Enabled automatically when you turn on RMM **script execution** on the workflow's **Integrations** tab — there's no separate toggle in the tool list. Requires a connected RMM that supports script execution (NinjaOne, Datto RMM, N-Sight; more in progress). For read-only device and monitoring data, see [RMM API](/agents/tools/rmm/rmm-api).
</Info>

## What It Does

* Search your RMM's script library by description and match it to the ticket's issue
* Resolve the ticket's configuration item to the right RMM device
* Run the script on that device
* Wait for the job to complete and read its output
* Verify the issue is resolved, then take follow-up action — close and notify, escalate, or try another fix

Finding scripts, executing them, waiting for results, and reading output are all part of this capability — you don't enable them separately.

## Safety

| Control                     | Behavior                                                                                                 |
| --------------------------- | -------------------------------------------------------------------------------------------------------- |
| **Technician-in-the-Loop**  | Require human approval before any script runs — strongly recommended until you trust the agent's choices |
| **Script library is yours** | The agent can only run scripts that already exist in your RMM — it can't write new ones                  |
| **Custom instructions**     | Tell the agent which scripts to prefer, which to avoid, and when to escalate instead of running anything |
| **Test mode**               | When test mode is on, the agent picks the script and device but doesn't run anything                     |

## How to Configure

<Steps>
  <Step title="Connect an RMM that supports script execution">
    Set up [NinjaOne, Datto RMM, or N-Sight](/integrations/rmm/intro).
  </Step>

  <Step title="Enable RMM script execution">
    On the workflow's **Integrations** tab, turn on script execution for that RMM.
  </Step>

  <Step title="Set approval requirements">
    Start with technician approval on. Add custom instructions about which scripts to prefer or avoid.
  </Step>

  <Step title="Watch the results">
    Review every run in [Event History](/product/event-history) before widening automation.
  </Step>
</Steps>

<Tip>
  Keep approval on while you build a track record. Once you've seen the agent reliably pick the right script for a class of tickets — password-reset agents, printer-spooler restarts, disk cleanups — you can turn approval off for just those.
</Tip>