> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neoagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create TimeZest Scheduling Link

> Generate a TimeZest booking link so the end user can self-schedule with a technician

The Create TimeZest Scheduling Link tool lets a Neo Agent generate a TimeZest booking URL for a ticket. Instead of the agent (or a technician) playing email tag to find a time, it sends the end user a link to pick a slot themselves; TimeZest handles the calendaring and writes the appointment back to your PSA.

<Info>
  Requires the [TimeZest integration](/integrations/timezest/overview). When you enable this tool, Neo automatically pulls in a helper that lists your available TimeZest appointment types so the agent picks the right one.
</Info>

## What It Does

When enabled, the agent can:

* Pick the appropriate TimeZest appointment type for the ticket
* Generate a scheduling link for the ticket's contact
* Share the link via a ticket note or email so the end user can book a time

Use it whenever a ticket needs a scheduled call or on-site visit and you'd rather the customer choose the time.

## Safety

| Control                         | Behavior                                                                                     |
| ------------------------------- | -------------------------------------------------------------------------------------------- |
| **Technician-in-the-Loop**      | Require approval before a link is generated and sent                                         |
| **Test mode**                   | When test mode is on, the agent decides it would send a link but doesn't actually create one |
| **Appointment types are yours** | The agent can only use TimeZest appointment types you've already configured                  |

## How to Use

<Steps>
  <Step title="Connect TimeZest">
    Set up the [TimeZest integration](/integrations/timezest/overview) and configure your appointment types in TimeZest.
  </Step>

  <Step title="Enable the tool">
    Add **Create TimeZest Scheduling Link** to the workflow's tool list.
  </Step>

  <Step title="Tell the agent when to use it">
    In custom instructions: "When a ticket requires an on-site visit, send the contact a TimeZest link for the 'On-site visit' appointment type and add a note explaining what was booked."
  </Step>
</Steps>

<Tip>
  Combine with [Add Client-Facing Note](/agents/tools/communication/add-client-facing-note) or [Send Email](/agents/tools/communication/send-email) so the link reaches the customer the way you prefer.
</Tip>